JPMorgan Chase Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Settlement process and costs New York

I recieved letter from chase on -/-/-. Regarding a letter I sent honorable - - ny attorney general and Consumer Financial Protection Bearu dated -/-/- case number -. Chase claims they looked at ordinations of loan and there was nothing wrong. The originator of loan was with -. - told me my payments would be - escrow and - principal. Due to my low income I did not qualify for loan. - lowered the escrow amount to qualify me for loan. Latter when my payment was raised to - I asked - why. They said they forgot - lease payment. Not True. -lease is written on my original papers. Chase stated in their letter dated -/-/- that this was due to fee and late payments. Chase refers to foreclosure court in - county Judge - as judgement was in their favor. Chase did not present note instead some papers they put together. I was told I was not allowed to go in. I never saw these papers. I asked chase in multiple letters to consumer


misrepresented why they happened. I never recieved anything about - lease not being paid in three years and now collecting interest daily. When I called the executive office of Chase they said the - lease was never paid out of escrow. Chase stated they did not have to follow FTC ruling because there were no disputes when they filed foreclosure. When I sent proof of this I still have heard nothing of this issue. I asked for amount of modification fee and lawyers fees that were added to escrow and again no response. I was denied modification. And no one from that dept. has called me in months. I sent documentation of tax sale certificate where I was charged all penalties and intense Chase simply says did n't happen. In this letter dated -/-/- it states I have been trying to dispute payment increase since -/-/-. But referencing the FTC ruling against EMC servicers that chase says they do n't have to follow because there were no disputes at the time. In -/-/- EMC stated they would not foreclose on me I did n't owe enough money. EMC stopped paying taxes and I took over paying taxes for 3 years until Chase took over loan. Do n't know if the taxes I paid were also added to escrow chase wo n't answer me. Chase has refused to respond to any disputes or paper work I needed. Chase has misrepresented the truth in court. I ask and ask and Chase ignores all my request. The executive office at chase that I can call with questions does not know anything about my mortgage. Is this what the guilty banks do? Do n't answer, say it did n't happen, show bogus papers to a judge and hope he accepts them as owner ship of my note. I have sent fact based complaints and have recieved nothing they did n't do it or chase just ignores me. I can not consider a modification unless chase works with me to settle these and other disputes. The amount that chase says I owe is crazy outrageous. Chase continue to misrepresent to Judge -, ignore FTC, and letters sent to consumer financial burea.

JPMorgan Chase customer in New York
Nov 30, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
In progress

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20150510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseSettlement process and costs1.9%74.8%9.6%3.5%2.8%6.8%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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