Review and analysis of over 1,243 complaints against HSBC
HSBC consumers have reported over 1,243 official complaints related to Loan servicing, payments, escrow account. Out of the 1,243 consumer complaints against HSBC, 25% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 99% were processed in a timely manner. 1% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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HSBC Mortgage loan servicing, payments, escrow account December 11, 2015 - CASE # - ( MORTGAGE LOAN # - ). The response letter dated - -, 2015 from HSBC/- - did not address the problem raised by me. The form for " payoff '' claimed to be mailed -/-/15 by - - and also mailed by - - -/-/2015..none of those was ever received. - -, 2015 spoke with - -, who said she was awaiting the return of UNDELIVERED MAIL TO ME. Failure to provide copies of those - pieces undelivered mail with notations by Postal Carrier on envelope citing reasons. Failure to also address - - questioning my ability, comparing me with others ... |
HSBC Mortgage loan servicing, payments, escrow account December 2, 2015 - To whom it may concern, I have a mortgage loan with HSBC. The initial loan # was -, the property address is - - -, - - NY -. The mailing address is the same - - -, - - NY - as the property address. HSBC changed the loan # to - after - - and changed the mailing address to - - - without my consent. The mailing address - - - is not available now. I had lost lots of mails from HSBC including the - forms, payment adjustment etc documents. So I called HSBC to change the mailing address to the property address - where I am livi... |
HSBC Mortgage loan servicing, payments, escrow account November 30, 2015 - I recently reviewed my Deed of Trust and Release of Deed of Trust on my property located in - - Colorado -. In reviewing it I found a Deed of Trust was filed in or around -/-/- which was paid. In -/-/- all mortgages were paid in full on my property. Using the information from my - from the mortgage company I sent a letter requesting this be resolved. I sent it Certified Return Receipts. On - - the letter was returned marked no forwarding address. The Mortgage Lender in question is Beneficial Finance and Subsidiaries the address listed on the - was in - NY. I a... |
HSBC Mortgage loan servicing, payments, escrow account November 24, 2015 - I opened up - mortgages with HSBC. Part of the agreement for getting a preferred rate was to open also a - - and deposit $100000.00 which would get an interest of 0.01 % because they were giving me such a great mortgage rate. They also said if the account dropped below $ - that I would be penalized $50.00. Since the loan and the account were connected it was assumed that when I refinanced with another bank that the stipulations would end with the mortgage loan from HSBC. But, it turned out that they continued to deduct $ -/month for 2 months after I ended our mortgage relati... |
HSBC Mortgage loan servicing, payments, escrow account November 19, 2015 - On -/-/-, my wife and I took a mortgage with HFC, now HSBC, which included a life insurance policy payment of $120.00 covering both myself and my wife which was included and paid to HSBC in - check with each bi-monthly mortgage payment. A total of $940.00 ( every 2 weeks ). I could have taken a widow 's benefit on my pension, but it would have been a more costly deduction. On -/-/- received a cancellation notice from a Co. named - - -. of - stating that as of -/-/- my policy would be canceled. Upon calling HSBC at -, I was told that they transferred my poli... |
HSBC Mortgage loan servicing, payments, escrow account November 10, 2015 - IN -/-/- I TOOK OUT A LOAN WITH HOUSEHOLD FIN FOR - AND MY PAYMENTS WERE - ON THE - OF THE MONTH ON A FI-ED RATE, AT SOME POINT THEY GAVE THE LOAN TO -, I CONT. TO PAY IN -/-/- THEY SOLD THE LOAN TO BENAFINICAL AND MY HUSBAND DIED IN -/-/- WHICH I CONT TO PAY WHEN I NOTIFY ALL PARTIES INVOLVED THEY SAID THAT MY NAME WAS NOT ON THE LOAN IN WHICH I DID SIGN SO I CONT TO PAY AND THEN THEY RAISED THE LOAN TO - TOLD THEM IT WAS A FI-ED RATE SAID NOT THERE PROBLEM PROVE IT AND I JUST CONT TO PAY -/-/- THEY TRIED TO RAISE MY LOAN AGAIN TOLD THEM I COULD NOT AFFORD T... |
HSBC Mortgage loan servicing, payments, escrow account November 3, 2015 - I have received multiple letters and phone calls from HSBC regarding complaints lodged by me for the way they handled my recent refinance. In each instance they make promises about when they will call and talk to me as well as when I will hear back from them in written form. Once again they do not live up to their promises or meet their obligations. The most recent dates that they committed to and that have come and gone were a return phone call that was suppose to happen on -/-/2015. And letters to me promising a written response back to me by -/-/2015 and again by -/-/2015.... |
HSBC Mortgage loan servicing, payments, escrow account November 2, 2015 - I have a mortgage that was sold to PHH -/-/- and I have had problems with them not processing my payments correctly and in a timely manner. I typically send additional principal payment along with the mortgage amount that is due each month. Mortgage payments can be paid within the - through the - of the month. I use to pay early before - but PHH did n't apply the funds and in fact frequently called me to tell me the mortgage was " late '' because they refused to apply the early funds before - the month. THey did this even though the money was sitting in the account but they ... |
HSBC Mortgage loan servicing, payments, escrow account November 2, 2015 - I currently have a 30 year decreasing interest rate loan with Beneficial a member of the HSBC Group. I have had this loan since - -, 2005. Under the terms of the loan, my interest rate will decrease by one quarter percent annually if all payments are made on time during the year, which has always been the case. This was done automatically until 3 years ago. For the past three years on my anniversary date the interest rate has not been decreased until I call and write letters to have the issue resolved. Since this has happened for three consecutive years, I feel Beneficial is behaving in ... |
HSBC Mortgage loan servicing, payments, escrow account October 30, 2015 - Mortgage servicing company ( PHH ) is not applying payment funds correctly, has incorrect amounts due, & issues payment reminder notices indicating payments not received, debt collection notice, and threats of reporting information to credit bureaus weeks before payments are even due. ... |
HSBC Mortgage loan servicing, payments, escrow account October 24, 2015 - PRETEND LENDER-HSBC BANK USA, - sold by HSBC NOT THE REAL PARTY NOR HOLDEROF THE NOTE NOR DEED-- - & - 'S filed by - - & - - -, - - & - - AT - - - - - NEW YORK - : Notice of Error & Request for Information/NOTICE TO FILE COMPLAINT FOR RECISSION, DAMAGES, & JURY _____________________________________________________________________________Filing a False Claim Index No. : - in SUPREME COURT OF THE STATE OF NEW YORK COUNTY OF - filed by - - & - - -, - - - - - -- & -- - - extension... |
HSBC Mortgage loan servicing, payments, escrow account October 21, 2015 - On - -, 2015 I paid my Mortgage in full. I followed all of the banks processes and procedures to satisfy this loan. Since that time, I have been waiting for the final documentation from this bank showing that the loan has been paid in full and the lien has been removed from my deed. I have made a number of calls to their customer service department and have been told, both by phone and by letter, I would be receiving the documentation soon. My most recent call was made on - -, 2015 where I was advised that the issue is being escalated and I would be contacted within a week to advis... |
HSBC Mortgage loan servicing, payments, escrow account October 16, 2015 - I took out a mortgage with HSBC to buy my home -/-/-.all payments I make electronically from my bank account.it always shows the date withdrawn, the date received and a confirmation number.back around -/-/- HSBC wrote me and stated I should start sending my mortgage payments to - -.I started paying - - electronically from my bank account.- has been sporadically reporting me late to the credit bureau even though they receive these payments on time. I contacted them and was told that HSBC and - are the same company and that they are very busy but it will be straighten... |
HSBC Mortgage loan servicing, payments, escrow account October 10, 2015 - Fell behind on mortgage with Household Finance/Beneficial and made a payment agreement. Sent the first payment of more than agreed upon, but returned to me because it did not reach them within the date claimed ( takes time for mailing! ). The agreement was made after being denied for hardship assistance with the company, which in their denial recommended I do a short-sale or whatever, basically to get out. During this time I received several confusing correspondences within days of one another stating, thanks for the agreement, we want to help, etc. HUD does not assist on this company 's mortg... |
HSBC Mortgage loan servicing, payments, escrow account October 7, 2015 - When are you guys ever going to do anything to HSBC /Benefical for their mortgage loan practices. You can - and read for days all the issues, Not crediting acct, High interest - 12.0 % ), NO modifications, closing offices and not renewing loans, excessive fees. I know Im not the first one complaining to you guys. PLEASE HELP!!!! ... |
HSBC Mortgage loan servicing, payments, escrow account October 7, 2015 - I applied to refinance my mortgage with - to get a lower fixed rate. - repeatedly tried to get a recent payment history from Household Finance Corp of Alabama ( HSBC ). This is required by - in order to get a loan approval and HSBC does not report to the credit bureau. This process has been going on since - 2015 with no resolution. HSBC refuses to fax the information and says mailing it will take up to 30 days. It has been well over 60 days without receiving the requested information. - and I have called the company over a dozen times. I believe that HSBC is trying to prevent me... |
HSBC Mortgage loan servicing, payments, escrow account October 6, 2015 - My mortgage loan is with HFC and I have not received a mortgage loan statement in over a year. I am delinquent on the mortgage and I have sought help from a HUD Housing Counseling Agency. I did do a payment plan with HFC to repay the delinquencies and they stopped accepting the payments. They did not not notify me of this in writing and have not sent mortgage loan statements for me to review and resume with the payment arrangement. ... |
HSBC Mortgage loan servicing, payments, escrow account October 6, 2015 - Our mortgage was initially written with - - - - on -/-/00 with an interest rate of 12.82 %. The loan was sold to HSBC Mortgage Services shortly after and the interest rate is 12.25 %. I have tried to work with HSBC repeatedly over the years to get interest relief but they will not budge. I was recently advised that when the mortgage was sold to them, we signed a form stating that we agreed to pay interest at a rate of 12.25 % or higher, but never lower so they are holding us to this ; HSBC recently sent me a copy of this. I do n't remember signing this form but, being a first... |
HSBC Mortgage loan servicing, payments, escrow account September 24, 2015 - I have been divorced since 2006 and my name is still on my ex wife 's mortgage she has had - late payments that are now on my credit report how do I get rid of them? ... |
HSBC Mortgage loan servicing, payments, escrow account September 24, 2015 - A 40 year old mortgage has not been satisfied in the Recorder of Deeds office. The lender asked for a title search and copy of the mortgage to be mailed to them. After over 3 weeks the lender states that they have not received the request ... |
HSBC Mortgage loan servicing, payments, escrow account September 24, 2015 - The mortgage service company refuses to reduce my monthly payments or interest amount due even though I have made extra payments to pay down principal. My outstanding principal on - -, 2005 was approximately $360000.00. I made $25000.00 worth of principal payments on - -, 2005 and another $1000.00 in principal payments on - -, 2005, but they refuse to recalculate the monthly amount due and have continued to charge interest on the principal amount of $360000.00. They claim that they will make - only adjustment to monthly payment amounts per year and will require not... |
HSBC Mortgage loan servicing, payments, escrow account September 24, 2015 - - 2015 I started an automatic billing using - - for $ - monthly payment is $2100.00, mortgage with Beneficial has deferred interest so I sent a letter and email to Beneficial that the remainder of the payment was to be used for the deferred every month, they are not doing that, every month so far they are putting it to principle and ignoring now that the check itself states $320.00 deferred interest ( - 2015 ) from the bank. I do n't know what else to do to get them to apply the funds to my deferred interest as I was informed I can pay that at any time by simply doing what I... |
HSBC Mortgage loan servicing, payments, escrow account September 18, 2015 - Hello, We have a loan w/ HSBC and have been making payments since - 2005, our original loan amt at that time was $19000.00 and it is currently $20000.00. I have had to pay - dollars in fees. I had paid the fees then told there were more, after review the new fees were removed. I wanted to see if there was someone that could review our acct as we are not understanding as to why our balance has in fact gone up. We feel that this loan is impossible to payoff. Thank you for your help! ... |
HSBC Mortgage loan servicing, payments, escrow account September 16, 2015 - My payments was - to HSBC and somehow a different company received my payments. When I got the check I back, I - it back with an address on their statement. I told HSBC to send an update statement to assure that my accounts was up to date. Never heard from them. My statement keep showing past due amounts and when I finally hear back from a rep they tell me my accounts is only the current payment due, so I ask for a current statement and I never get it. I 'm so stress and ca n't sleep.. ... |
HSBC Mortgage loan servicing, payments, escrow account September 16, 2015 - In - I took out a 30 year mortgage with HSBC at 5.875 %. Subsequently the market crashed and the condo price has decreased and thus I am upside down even at today 's ( - ) market value. I had contacted HSBC in - and did so now and the answer remains that same that since the loan is not backed by -/FHA hence there is no recourse for me to use - HAMP. While almost every of my neighbours have used - to their advantage I am still stuck at the higher rate and PMI. Luckily I do not have problem in making the making the loan payment but I would like to take advantage of a lower rate... |
HSBC Mortgage loan servicing, payments, escrow account September 16, 2015 - HSBC mortgage is refusing to update my credit file to reflect my mortgage was an account in good standing, never late that was transferred to another servicer- ( - ). They are incorrectly reporting that this mortgage as having been discharged through chapter - bankruptcy, delinquent and derogatory. There has NEVER been a late or missed payment on this account and it was NOT discharged in bankruptcy. I sent - and - - a copy of my schedule F bankruptcy petition to show the list of creditors that WERE included, paid for and discharged by the chapter - bankruptcy as proof and the... |
HSBC Mortgage loan servicing, payments, escrow account September 3, 2015 - Fraudlent AppraisalBreach of contractDenial of due process ( Arbritation ) Illegal accounting practicesIllegal use of Government Funds ( - ) HFC lured Me into a loan agreement by overvaluing the residence by $70000.00. I was denied arbritation and taken to Civil Court. My contract stated if arbritation was requested by one Party the Other Party could n't seek relief in Civil Court. HFC would n't account for the large amount they recieved from - and other charges applied to Mortgage. ... |
HSBC Mortgage loan servicing, payments, escrow account July 18, 2015 - My bank HSBC has raised my fixed monthly mortgage payments over - per month again without explanation. Fixed mortgage.Only thing I could get out of the many many phone reps i spoke to is my taxes and hazard insurance has gone up that much. NOT true-Increases amount to a few - per anum total. I sent them ins & tax copies as I received from my brokers.HSBC left New York and I can no longer communicate face to face.When I paid the amount I had been paying every month they sent me a threatening collection letter demanding what they claimed I must pay.I filed same complaint vs. HSBC about a y... |
HSBC Mortgage loan servicing, payments, escrow account July 17, 2015 - Four years ago I entered into a forbearance for my HSBC mortgage. Worst thing I could have done. I was unemployed and it did a job on my credit. I pay $1000.00 per month. Only - dollars goes to principal. In 8 years I pad off less than -. dollars. Now finally on my feet financially and they charge me - prepayment penalty plus $750.00 PMI for a close out. How can they charge me $750.00 for PMI on a close out. That makes my close out - which is more than my original mortgage in 2007. Something is wrong here. ... |
HSBC Mortgage loan servicing, payments, escrow account July 6, 2015 - My husband and I got a mortgage loan from beneficial mortgage -/-/-. We bought a credit life insurance policy from Beneficial when we got the loan. My husband died -/-/-. I have told beneficial repeatedly that he died and that I want to get the benefit of the credit life insurance policy but they just ignore me. ... |
HSBC Mortgage loan servicing, payments, escrow account July 6, 2015 - I am writing today because I was direct to your agency after contacting the NY - - - -. HSBC mortgage has been playing games with us for years and years. since moving from the - area, we can not get any information on our loan, about fees imposed, how much equity we have in our home, and any basic question like why is the amount owed different from one month to another, we are put on hold, disconnected, told we do n't have the right department or referred to a supervisor who says they need to speak with another office, after all this we Never receive a call back or answer to tha... |
HSBC Mortgage loan servicing, payments, escrow account June 30, 2015 - My husband and I got a mortgage loan from Beneficial Mortgage Company -/-/-. We bought credit life insurance coverage and have been paying a monthly premium for the insurance coverage since then. My husband died -/-/-. I told Beneficial about this repeatedly and demanded information about the policy but they ignore me. ... |
HSBC Mortgage loan servicing, payments, escrow account June 26, 2015 - HFC Mortgage Statement and HFC Account page amounts are not the same. Statement YTD owed should be $18000.00 ( 5mos. @ $ -2mos. @ $2600.00 ) YTD I 've paid $12000.00 Difference should be $ - not $5200.00 ( amt. on HFC Acct. page ) or $8000.00 ( amt. HFC Statement ) The only way I can make either of those totals is if I add - month at the old rate to the correct difference $5400.00 + $ - $8000.00. HFC has lost/misplaced/misapplied - previous mortgage payments. I wonder if it has happened again? ... |
HSBC Mortgage loan servicing, payments, escrow account June 23, 2015 - I was relocated to - by my company, and was issued benefits through a relocation company ( - - ) that included benefits with the sell of my current home. In - 2015 I started the process to sell my home, I had to go through a number of inspection and repairs before my house was able to be placed on the market. Once under contract, paperwork would be done between the relocation company and myself.Then how it works is, I sell the house to them, and then the sell of the house would actually be between - and the new buyer. I went under contract in -, and was advised by the relocat... |
HSBC Mortgage loan servicing, payments, escrow account June 22, 2015 - I have a mortgage through House Hold finance Member of HSBC Group. I am wondering if I qualify for some kind of relief due to predatory lending practices? I have paid this company approximately $110000.00 since -/-/--/-/-. I still owe $66000.00 for a property that is assessed at $69000.00. I have no equity built up so that I could refinance with another banking institution. No one will help me get away from this lender. The local branch office closed years ago. There is no one to contact any longer. I think the home office is in -. I really do not know.The last time I spoke... |
HSBC Mortgage loan servicing, payments, escrow account June 19, 2015 - My husband and I did a modification on our loan. I signed all the papers. Now since my husband passed away -/-/2014 a Veteran ( - -, they refuse to give me any information stating I am not on this loan and have NO financial obligation to them. This is my home for over 38 years. I would like to refinance this loan to lower my monthly payments to be able to handle my monthly bills, etc. I have had an attorney look up all the public records and I am on the recorded properties. The attorneys are baffled themselves. ... |
HSBC Mortgage loan servicing, payments, escrow account June 19, 2015 - Court Case - - was a foreclosure case between HSBC and - - - and not - although - - - represented -. We were summoned to Court on - -, - dealing with foreclosure. We havedocuments from - showing that your relationship began with - as - - - and not - -, -. On - -, - before a Sheriff sale you verified your sale from - to theFederal Reserve Bank - - dismissing your involvement with us. On - -, - you appeared again with a Sheriff sale. - -, - HSBC received confirmation of your Sheriff Sale. We have n... |
HSBC Mortgage loan servicing, payments, escrow account June 17, 2015 - Re : - - -, SS # -, - - -, -, MA - : - Second Mortgage, - -, -, Book -, Page - Satisfaction and Discharge of Mortgage, - -, -, Book -, Page - for Mortgage, - -, -, Book -, Page - Whom It May Concern : This complaint and attached documentation is to prove the Expiration of the Statute of Limitations, inaccurate, fraudulent Charge Off credit reporting, and denial of credit and selling of HBSC account to - - - as Statute of Limitations has expired for the above referenced - - -. HBSC did not accurately re... |
HSBC Mortgage loan servicing, payments, escrow account June 17, 2015 - HFC, Member HSBC Group, -. - -, -, - -:1. Refinanced my original mortgage, $140000.00 -/-/- and consolidated - mortgage for $60000.00 into new principal balance of $210000.00. Reported the $68000.00 - mortgage as Charged Off and sold it to - - - -, Attn : -, - - - -, -, - -. - - has me in Collections and the inaccurate information is being reported as Negative and effecting my - Score in a very negative manner. 2. My original mortgage did not have the provision to pay Real Estate Taxes but HFC paid $10000.00 to... |
HSBC Mortgage loan servicing, payments, escrow account June 17, 2015 - The mortgage service company refuses to reduce my monthly payments or interest amount due even though I have made extra payments to pay down principal. My outstanding principal on - -, 2005 was approximately $360000.00. I made $25000.00 worth of principal payments on - -, 2005 and another $1000.00 in principal payments on - -, 2005, but they refuse to recalculate the monthly amount due and have continued to charge interest on the principal amount of $360000.00. They claim that they will make - only adjustment to monthly payment amounts per year and will require not... |
HSBC Mortgage loan servicing, payments, escrow account June 17, 2015 - HSBC is refusing to accept Qualified Written Requests ( QWR '' ) under Section 6 of RESPA. HSBC sent me a notice that it had transferred the administration of my loan to -, and that any QWR was to be mailed to an address of -. A copy of the notice is attached. I wrote HSBC a QWR in - -. I mailed it and faxed it. I also filed a complaint with the CFPB. My - tax payments were in arrears, although I had paid for them through my escrow account. I received a letter back from HSBC in - -, stating that the bank got my CFPB complaint, and my fax to its service center. However, HS... |
HSBC Mortgage loan servicing, payments, escrow account June 16, 2015 - I have a home equity loan with HSBC Mortgage Service Center - -/-/- - - -, - : - -, Mt -, NJ - ). On -/-/-, 2013, I made a - check payment of $6000.00 towards my loan. According to HSBC 's payment policy indicated on their payment coupon, any amount above the monthly payment will be applied to the principle, but HSBC wrongfully apply the extra amount to - times of interest and principle. I called them on this mistake, they admit this mistake, but intend to confuse me with mistaken calculations. This practice is absolutely not acceptable! The amount ... |
HSBC Mortgage loan servicing, payments, escrow account June 2, 2015 - Back in -, we filed Chapter - bankruptcy of which our cars and mortgage were not included and were reaffirmed. Payments have been made and continue to be made yet our credit reports do not reflect them, which is affecting our credit. HSBC has put us under the bankruptcy '' customer service umbrella and refused on numerous occasions to change our account status. They are in direct violation of the federal court order. That and our bankruptcy was discharged approximately - years ago. The bank will not allow us to make payments online based on this fact. I have tried several times to di... |
HSBC Mortgage loan servicing, payments, escrow account May 27, 2015 - I am a -. I own block/lot # - in the City of -, New York. I use my social security and retirement benefits to pay my mortgage. My mortgage companies are HSBC Bank USA , N.A . ( mortgage co. ) and - ( servicer ). I pay a monthly amount into escrow for my mortgage. They are supposed to use that escrow account to pay my property 's taxes and insurance. In -, I had received notification from the City of - that - taxes were in arrears ( attached ). In - -, I sent - the bills, and I also wrote them several letters ( attached ). After no response, I filed - complaints... |
HSBC Mortgage loan servicing, payments, escrow account May 22, 2015 - ! ) forced placed insuranceBecause of forced placed insurance at a premium that is way above the market, followed by high demands of escrow account payments and suddenly substantially increased monthly payments, it was not feasible to make the excessive monthly payments. All payments have been made on time until HSBC started a forced placed insurance. 2 ) check fraud $ -HSBC wrote a check without my knowledge and without my agreement and debited my account. The amount was recovered, but it is still fraud by HSBC3 ) HSBC Loan No. - wrong status / wrong interest rateThis loan has been docu... |
HSBC Mortgage loan servicing, payments, escrow account May 21, 2015 - - the mortgage company and the mortgage serving company have reported the same amount due on my credit report. This makes it appear as though I owe - as much as the balance on my mortgage. ... |
HSBC Mortgage loan servicing, payments, escrow account May 13, 2015 - My mortgage is with Beneficial Finance. EVERY month this year I have REPEATEDLY called as I DO NOT receive any statements!!! My due date is the -, of course, the sooner you pay the less interest. I am at my wits end with this company trying to get them to send me statements. It is now the - and still no statement. Mailing my payment takes a - to arrive at their office, then more time for them to post the payment. As such, at times my payment is late and interest keeps building. ... |
HSBC Mortgage loan servicing, payments, escrow account April 29, 2015 - After - I had financial troubles because i lost some of my income. I contacted all my lenders at the time, and none would help me because I was current. After some of my payments faltered the lenders started calling me to collect. I had troubles making payments until - or so with HSBC Mortgage Services. The agreed upon a payment plan to bring the loan current around - -. The begun debiting my account directly around the same time for an agreed amount of - or so per month. They never explained to me that the - per month would never bring the account out of the rears and they d... |
HSBC Mortgage loan servicing, payments, escrow account April 17, 2015 - I experienced an unexpected temporary financial hardship and I contacted Beneficial to explore options. The representative that I spoke with suggested that she could offer a deferred payment plan. Notably, I fulfilled the requirements of the payment plan. However, upon a recent review of my credit report, I noticed that Beneficial reported my account delinquent during the deferred payment plan period ( - and - ). Though I appreciate the deferred payment plan, I am upset that Beneficial failed to disclose that they would report the account delinquent to the credit reporting agencies durin... |
HSBC Mortgage loan servicing, payments, escrow account April 15, 2015 - I changed accounts from which my driect debt was to be processed. - processed the payment from my old account which caused an overdraft fee and a hit against me through -. When I called them to rectify the problem I had to do the leg work to fix the issue. When asked to fix the problem with - they did not believe me when I said that it would affect my credit. ... |
HSBC Mortgage loan servicing, payments, escrow account April 15, 2015 - I was notified that a creditor, HSBC, did not report to the credit bureaus my payments to - since -/-/-, -, and - - since -/-/-, even though they were all made on time. I have never missed a mortgage payment, and have been with them for ten years. After learning that this non-reporting does impact my score, I wrote a letter asking that they insert the payment information ASAP. They refused. HSBC account # - contact-. ... |
HSBC Mortgage loan servicing, payments, escrow account April 7, 2015 - We are trying to Refinace our mortgage with our bank in our home town, and Beneficial ( my current mortgage holder ) will not produce the proper papers to show payment history. We have been fighting with this company for years and requested this paper work on -/-/-. Had a conference call with them yesterday - - were they told us and the - - - bank collector that in -/-/-, we missed - payments! There is only - months in a year ... But then they said for - months all of our payments were past - days late! Th n it was said again by beneficial that it was becau... |
HSBC Mortgage loan servicing, payments, escrow account April 1, 2015 - We originally took out a mortgage loan in -. After financial problems forced us into bankruptcy, we went through several lenders. Our mortgage was split in - between - - and Beneficial. We recently settled with HSBC / Beneficial for a loan modification after 5 years in foreclosure status. When our bankruptcy was dismissed in -, the monthly loan amounts went to - per month from -. We continually received monthly statements from the company, with that monthly amount, until it was reduced to $890.00 in - ( statements attached ). The amount we owed on the principal was ou... |
HSBC Mortgage loan servicing, payments, escrow account March 31, 2015 - In -/-/- my mortgage co. sent an escrow analysis that forecasted my property taxes would be paid in full -. I called them, they requested a copy of my property tax bill, which I sent. They sent another analysis that still planned to pay my taxes in full -, thus not correcting the mistake. Tired of dealing with them, I just let it go, paid the additional $120.00 monthly, and figured it would be resolved with this year 's escrow analysis. Fast forward to -/-/-, I received a new analysis that plans to pay my property taxes in full - times, with refund check attached $850.00... |
HSBC Mortgage loan servicing, payments, escrow account March 24, 2015 - I paid off my mortgage with - Mortgage Service Center. The payoff funds were sent overnight mail by the title agent on - -, -/-/- and posted on - -, -/-/-. Since the payoff amount of $200000.00 was valid through - -, -/-/-, I paid an extra day 's interest of $25.00. My escrow account balance was $1300.00, therefore my refund should have been $1400.00. The check I received from - Mortgage Service Center was for $1000.00 dated - -, -/-/-. This amount is incorrect. Due to a separate complaint issue I filed with the CFPB regarding - Mo... |
HSBC Mortgage loan servicing, payments, escrow account March 24, 2015 - HSBC ( formally Household Finance ) has been a thorn since I purchased my home. It was predatory - loan that eventually had an interest rate that exceeded 13 %. I eventually got a modification and have been paying my note on time since - that included a 36 month payoff of taxes and insurance they said I owed. I paid the extra from - through - ( - - payment to the ancillary was for $590.00 and even higher amounts as noted on - page of the house note log '' included ) even after I received a letter - - stating it would be placed on the back of the loan per governmen... |