HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

The mortgage service company refuses to reduce my monthly payments or interest amount due even though I have made extra payments to pay down principal. My outstanding principal on - -, 2005 was approximately $360000.00. I made $25000.00 worth of principal payments on - -, 2005 and another $1000.00 in principal payments on - -, 2005, but they refuse to recalculate the monthly amount due and have continued to charge interest on the principal amount of $360000.00. They claim that they will make - only adjustment to monthly payment amounts per year and will require notarized documents in order to do so. Furthermore, if I want to make additional payments against principal, I need to do it before the - of the current month in order to go into effect 45 days later. These are ridiculously deceptive practices. If I pay down the principal of my loan, they should not continue to charge me interest on the previous amount. Furthermore, they should not have to make me jump through hoops such as notarized documents in order to pay down a loan, nor should they hold on to my money for 45 days and still charge me interest on the principal.


not reduce my payments. They claimed various processes '' that take more than 6 weeks to execute, even though over the phone, the customer service person was able to compute a new payment amount in less than 5 minutes using a basic mortgage repayment calculator. I would like them to repay the interest on the money they have held onto now since - and allow me to pay down my loan and get the benefit of lower monthly payments, as should be the case.