HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I have a mortgage that was sold to PHH -/-/- and I have had problems with them not processing my payments correctly and in a timely manner. I typically send additional principal payment along with the mortgage amount that is due each month. Mortgage payments can be paid within the - through the - of the month. I use to pay early before - but PHH did n't apply the funds and in fact frequently called me to tell me the mortgage was " late '' because they refused to apply the early funds before - the month. THey did this even though the money was sitting in the account but they simply did n't apply it.


My payments are sent through my bank 's bill pay system and the bank record indicates that the money was taken out of the account on - - and posted to the PHH mortgage account, -/-/-.The excess payment towards principal was never applied. In fact when I received the statement for the following month the excess amountof $490.00 was in a " Suspense Balance '' and was not applied towards principal. It was listed as " Partial Payment ( Unapplied ) ''. I contacted - - the PHH representative and she claimed that the payment was applied the following day because the statement was printed before the application of these funds. - statement does n't make sense since the statement clearly shows that the mortgage payment posted on - so why was the extra principal payment not included since all the moneys were sent at the same time? why would an extra payment be applied on a different date than the mortgage payment? Again, it was all sent as a single payment.Lastly, the new statements are issued after the - not early in the month so this is patently false. Although - promised to send evidence that the payment was applied, I have received no such evidence. I am very concerned that the extra payments are not being applied AT ALL and simply pocketed by PHH. - stated I would be receiving a record of my mortgage payments for this year. I have had issues with PHH in the past, such as having a fully paid off HELOC line stay as an outstanding lien on my property for years because - did n't record it as a satisfied mortgage.