HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

My mortgage loan is with HFC and I have not received a mortgage loan statement in over a year. I am delinquent on the mortgage and I have sought help from a HUD Housing Counseling Agency. I did do a payment plan with HFC to repay the delinquencies and they stopped accepting the payments. They did not not notify me of this in writing and have not sent mortgage loan statements for me to review and resume with the payment arrangement.