HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

HSBC ( formally Household Finance ) has been a thorn since I purchased my home. It was predatory - loan that eventually had an interest rate that exceeded 13 %. I eventually got a modification and have been paying my note on time since - that included a 36 month payoff of taxes and insurance they said I owed. I paid the extra from - through - ( - - payment to the ancillary was for $590.00 and even higher amounts as noted on - page of the house note log '' included ) even after I received a letter - - stating it would be placed on the back of the loan per government regulation. I wanted to be done with it so I paid it off. In - I received my new mortgage amount based on my lower escrow cost and by - I received another letter stating that I would pay $100.00 for lender advanced taxes that I had already paid off during the - 36 months of the modification. I have kept all my payments and letters from them but it will take time


sent them a letter requesting my loan activity since - which will of course not be sent to me before my house note is due on - -, -. This is causing me a hardship since I live on a fixed income. They have also added several fees to my loan over the years. They show all sorts of late fees and other fees I know nothing about that appears to be padding the loan and they do not show my statement on line. Any assistance you can give me will be appreciated. Thank you * I did send a request to HSBC but the date ways - rather than - as the start of the modification payments.