HSBC Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

HSBC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

My payments was - to HSBC and somehow a different company received my payments. When I got the check I back, I - it back with an address on their statement. I told HSBC to send an update statement to assure that my accounts was up to date. Never heard from them. My statement keep showing past due amounts and when I finally hear back from a rep they tell me my accounts is only the current payment due, so I ask for a current statement and I never get it. I 'm so stress and ca n't sleep..

HSBC customer in California
Sep 16, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
[email protected]
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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