HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

On -/-/-, my wife and I took a mortgage with HFC, now HSBC, which included a life insurance policy payment of $120.00 covering both myself and my wife which was included and paid to HSBC in - check with each bi-monthly mortgage payment. A total of $940.00 ( every 2 weeks ). I could have taken a widow 's benefit on my pension, but it would have been a more costly deduction. On -/-/- received a cancellation notice from a Co. named - - -. of - stating that as of -/-/- my policy would be canceled. Upon calling HSBC at -, I was told that they transferred my policy to - in -/-/-, as they did not handle insurance since than and that I was notified of that change. I was never notified. In fact, according to there web site ( - ), they still sell insurance. I have always sent my insurance payment included with my mortgage payment every 2 weeks to HSBC. I was never told anything different. This not the first time that I have had problems with HSBC. A number of years ago filed a complaint with the state of - after I had filed


to correct these issues and returned my good standing with HSBC, although I still have to arrange for my bank to send the bi-monthly payments including the insurance made payable to HSBC, which thy have accepted and cashed and continue to do so. I think that I may have been canceled because HSBC may not have been sending the payments to -. I have talked wit - and they will not give that info or a reason why we have been canceled. I have made payments every - weeks since - of -. On a premium stand point, I should be paid way ahead as I am with my mortgage. This Policy was supposed to be like a nest egg to incase one of us died the other would not have to sell the house unless they wanted to.