HSBC Mortgage Complaint

HSBC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Alabama

I applied to refinance my mortgage with - to get a lower fixed rate. - repeatedly tried to get a recent payment history from Household Finance Corp of Alabama ( HSBC ). This is required by - in order to get a loan approval and HSBC does not report to the credit bureau. This process has been going on since - 2015 with no resolution. HSBC refuses to fax the information and says mailing it will take up to 30 days. It has been well over 60 days without receiving the requested information. - and I have called the company over a dozen times. I believe that HSBC is trying to prevent me from refinancing so that I will be bound to continue paying their predatory rates and fees. Also, it took a month to get pay off information. That information will be expiring soon and I do not want to wait another 30 days to get that as well.