HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

I paid off my mortgage with - Mortgage Service Center. The payoff funds were sent overnight mail by the title agent on - -, -/-/- and posted on - -, -/-/-. Since the payoff amount of $200000.00 was valid through - -, -/-/-, I paid an extra day 's interest of $25.00. My escrow account balance was $1300.00, therefore my refund should have been $1400.00. The check I received from - Mortgage Service Center was for $1000.00 dated - -, -/-/-. This amount is incorrect. Due to a separate complaint issue I filed with the CFPB regarding - Mortgage Service Center earlier this year, - separately agreed to refund a paid processing fee of $370.00 for a release of liability processing fee I paid which had nothing to do with my escrow balance ( separate account : escrow account versus paid fee ). Since - Mortgage Service Center could not process my release of liability request timely and requested documents not applicable to my specific situation because of my recorded oral stipulation for divorce and recorded quick claim deed ( validating no financial exchange and my need to refinance ), I elected to finally refinance with another lender due to the multiple servicing issues I had experienced with - Mortgage Service Center. This is the primary reason why I refinanced with another lender ; simple processing tasks for some reason were not handled properly by - Mortgage Service Center. Although I spoke to several - employee 's during this process ; they really just do n't seem to truly understand the process being conducted.