HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

In -/-/- my mortgage co. sent an escrow analysis that forecasted my property taxes would be paid in full -. I called them, they requested a copy of my property tax bill, which I sent. They sent another analysis that still planned to pay my taxes in full -, thus not correcting the mistake. Tired of dealing with them, I just let it go, paid the additional $120.00 monthly, and figured it would be resolved with this year 's escrow analysis. Fast forward to -/-/-, I received a new analysis that plans to pay my property taxes in full - times, with refund check attached $850.00. On or about - I called their customer service line and the person I talked to said he saw the error, told me a new, corrected escrow analysis would be sent, and said I should not deposit the check I received, as a new - would be issued ; I should receive it in 8 to 10 business days. As of today I have received nothing but a normal monthly statement. I checked online today and my next payment payable on - - is $1200.00, same as shown on the erroneous escrow analysis, and approximately $270.00 more than it ought to be due to forecasting to overpay my property taxes by $3300.00.