HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

I took out a mortgage with HSBC to buy my home -/-/-.all payments I make electronically from my bank account.it always shows the date withdrawn, the date received and a confirmation number.back around -/-/- HSBC wrote me and stated I should start sending my mortgage payments to - -.I started paying - - electronically from my bank account.- has been sporadically reporting me late to the credit bureau even though they receive these payments on time. I contacted them and was told that HSBC and - are the same company and that they are very busy but it will be straightened out.They have done nothing to correct this error.HSBC has been taking my mortgage payments for 5 years hold them and then reporting them late. I believe the reason they do this is to damage my credit stopping me from refinancing out of their loan.I am not alone in this practice.there are - 's of compalints online about HSBC and - mortgage. HSBC owns my mortgage.They make me send my payments to - mortgage and then they report me late to the credit bureaus using the name Mortgage service center.