HSBC Mortgage Complaint

HSBC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Ohio

Hello, We have a loan w/ HSBC and have been making payments since - 2005, our original loan amt at that time was $19000.00 and it is currently $20000.00. I have had to pay - dollars in fees. I had paid the fees then told there were more, after review the new fees were removed. I wanted to see if there was someone that could review our acct as we are not understanding as to why our balance has in fact gone up. We feel that this loan is impossible to payoff. Thank you for your help!