HSBC Mortgage Complaint

HSBC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

To whom it may concern, I have a mortgage loan with HSBC. The initial loan # was -, the property address is - - -, - - NY -. The mailing address is the same - - -, - - NY - as the property address. HSBC changed the loan # to - after - - and changed the mailing address to - - - without my consent. The mailing address - - - is not available now. I had lost lots of mails from HSBC including the - forms, payment adjustment etc documents. So I called HSBC to change the mailing address to the property address - where I am living in - -. However, HSBC refused to change the mailing address and continue to send all mails to the unavailable address - -. Therefore I filed complain to - of NY - in - -. In HSBC 's response letter to - of NYS, it stated that the initial mailing address was - so they can


mail all letters statement to the existing mail address., no matter whether you could receive them. I am very angry and surprise for HSBC service and practice. Especially, recently, they gave me a number of harassment calls. They made the lies that this is a collect debt call because I owed the mortgage payment and I owed the mortgage payment to $5500.00 etc. The fact is that I pay the mortgage $2700.00 /month and never be later. I checked the bank payment recording that I paid the mortgage $2700.00 for every month - including -, -, -, - -. How can I owe the payment to $5500.00. HSBC, obviously, cheated the client to make benefit. I require - and CFPB ( Consumer Financial Protection Bureau ) to investigate HSBC. The issue raised here is that HSBC refuses to change the mailing address and keeps mailing all statements and corresponding letters to the address I could not receive them. Then they made the rumor and benefits for them. I require CFPB revoke the license of HSBC in - - because they are not capable to do business. It never happened to a bank that did not allow to change mailing address. Meanwhile I claim the lose of missed letters for $100000.00 against HSBC because my personal information were exposed in miss letters. Truly- -, the Owner of the Property