HSBC Mortgage Complaint

HSBC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Colorado

I was relocated to - by my company, and was issued benefits through a relocation company ( - - ) that included benefits with the sell of my current home. In - 2015 I started the process to sell my home, I had to go through a number of inspection and repairs before my house was able to be placed on the market. Once under contract, paperwork would be done between the relocation company and myself.Then how it works is, I sell the house to them, and then the sell of the house would actually be between - and the new buyer. I went under contract in -, and was advised by the relocation company not to make the payment they would take care of everything. Apparently the first check sent to HSBC was received at the Dock according to the USPS but the payment never applied to the account. - did a stop payment after 2-3 weeks and sent another check overnight. Which at that time, it was already late.Then there was a problem with the attorney and they had to get a new -, which delayed us about a week or two. I signed the contract selling my


to close, so - was responsible for making the payments. - was sending the checks for my mortgage payments. Unknown to me they made - of these payments late. Worried about my credit, a called and spoke with a gentleman by the name of - -, to repeatly be told that my credit would n't be effected, the late fees would be reversed and even sent me a letter confirming our conversation. Later to find out my mortgage was report late for - months. Since then, I have made a number of phone calls and sent contracts, settlement statements, the letter from -, letter from - accepting responsibility. I faxed papers, I have done everything to get this fixed and know one will help. This is effecting my credit, and now I am unable to obtain a new home loan based on the fresh mortgage lates reporting on my credit report.