HSBC Mortgage Complaint

HSBC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

CASE # - ( MORTGAGE LOAN # - ). The response letter dated - -, 2015 from HSBC/- - did not address the problem raised by me. The form for " payoff '' claimed to be mailed -/-/15 by - - and also mailed by - - -/-/2015..none of those was ever received. - -, 2015 spoke with - -, who said she was awaiting the return of UNDELIVERED MAIL TO ME. Failure to provide copies of those - pieces undelivered mail with notations by Postal Carrier on envelope citing reasons. Failure to also address - - questioning my ability, comparing me with others who may have failed to " payoff '' after receiving statement of high payoff amount. My response to her " why comparing me with others '' ..all of these conversations by phone 'recorded '' for records. She went beyond her bounds questioning my payoff abilities. I am claiming a refund of interest $39.00 for HSBC/- failure to promptly provide the " payoff '' info requested ... that took me - different times ( - by letter/note, - by phone calls. - - - 's - -, 2015 letter stated " late fees " in amount of $42.00 assessed with transaction code # -. Since establishing this HELOC, I was never late making payments.