HSBC Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

HSBC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

CASE # - ( MORTGAGE LOAN # - ). The response letter dated - -, 2015 from HSBC/- - did not address the problem raised by me. The form for " payoff '' claimed to be mailed -/-/15 by - - and also mailed by - - -/-/2015..none of those was ever received. - -, 2015 spoke with - -, who said she was awaiting the return of UNDELIVERED MAIL TO ME. Failure to provide copies of those - pieces undelivered mail with notations by Postal Carrier on envelope citing reasons. Failure to also address - - questioning my ability, comparing me with others who may have failed to " payoff '' after receiving statement of high payoff amount. My response to her " why comparing me with others '' ..all of these conversations by phone 'recorded '' for records. She went beyond her bounds questioning my payoff abilities. I am claiming a refund of interest $39.00 for HSBC/- failure to promptly provide the " payoff '' info requested ... that took me - different times ( - by letter/note, - by phone calls. - - - 's - -, 2015 letter stated " late fees " in amount of $42.00 assessed with transaction code # -. Since establishing this HELOC, I was never late making payments.

HSBC customer in Florida
Dec 11, 2015

* Source: CFPB Complaint Database

HSBC response to complaint:
Closed with explanation

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Contact HSBC

http://us.hsbc.com/
(212) 525-5000
[email protected]
452 5th Ave Fl 22
New York NY 10018
HSBC
HSBC

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