Review and analysis of over 36 Va Mortgage complaints against LoanDepot
LoanDepot consumers have reported over 36 official complaints related to VA mortgage. Out of the 36 consumer complaints against LoanDepot, 19% were disputed by the consumer (i.e. the consumer was not happy with how LoanDepot responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against LoanDepot resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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LoanDepot Mortgage application, originator, mortgage broker March 23, 2017 - I recently contacted Loan Depot and was put in touch with - - - and received an introductory email from him on -/-/-. I later called him and discussed, at length, my desire to do a VA REFI consolidation loan to pay off my existing credit card debt. As I told - -, this was my secondary reason for wanting to refinance my home. The primary reason was due to my desire to change mortgage lenders. I explained to - -, that for over five years, - repeatedly refused to mail financial and other correspondence to me at my designated mailing address and continued to send this ... |
LoanDepot Mortgage loan servicing, payments, escrow account February 21, 2017 - On - -, 2017 I received my monthly statement from Loandepot stating " unscrupulous '' information in terms of defrauding and financial gouge on our mortgage loan with a different address shown below : LoanDepot - - - - - - CA - We are sincerely concerned about fraudulent scam activity loandepot harassing us with our mortgage loan. The amount of our Mortgage : Principal balance totally incorrect. As we are 3 months ahead with our payments. And that is : -, -, -, 2017. - payment we made in - -, 2017 check # - & - amount & - each. We are reall... |
LoanDepot Mortgage settlement process and costs February 10, 2017 - I refinanced my home in - - with Loan Depot, in early - they sold the loan to another vender. Recently I went to get a HELOC and when the title search was done it was noted that Loan Depot had filed multiple Close End Deed Trust against my home ( see Attached ) when they should of only filed -. I have contacted my current lender and they said Loan Depot had to clear these, I contacted Loan Depot several times with extensive conversations and they have tried to refer me to everyone else. I finally went to the county and they said Loan Depot has to clear these. Again I contacted Loan... |
LoanDepot Mortgage loan servicing, payments, escrow account February 9, 2017 - My Response to Loandepot - -/-/- The information Loandepot mention & provided are n't true. When we Refinance our home in - - with loandepot. Homeowner insurances was still active from " - insurance company ''. I contacted them several times. and they sent me proof and I 'm sure I disclosed to loandepot such proof of homeowner insurance then. all through - & - still active. I do n't know where loandepot got their information from. But, they are n't true. We have gone through hell with their Dishonest services with our Refinance since : Terrible Dishonest, trying hard... |
LoanDepot Mortgage settlement process and costs January 24, 2017 - I applied for a VA refinance mortgage through Loan Depot -/-/-. At that time I had to pay $300.00 to lock in the interest rate and to cover the appraisal. I received very little communication from that time on except for notices that additional papers were needed by the VA which I found and sent to Loan Depot. Then two weeks ago I got an email asking for my water to be tested because I have spring water and the report to be sent to Loan Depot. This took a few days because the health department only has certain days of the week that they test water. So then last night ( Monday ) I receiv... |
LoanDepot Mortgage loan servicing, payments, escrow account January 10, 2017 - I have had a VA mortgage with Loandepot, a licensed CA company, since -/-/-. I have an impound account with over $ - in it, and pay $1000.00 per month just in taxes. I have - supplemental bills from the county assessor due -/-/-, totaling over $ -. Since -/-/-, Loandepot has made repeated misrepresentations to me about the escrow account, the amount of property taxes they have paid and will pay ( they have paid $2000.00 in -/-/- and will pay another $2000.00 in -/-/-. ) They will not pay the supplemental tax bills, and they will not release the money in ... |
LoanDepot Mortgage loan servicing, payments, escrow account December 16, 2016 - Was contacted by - - at Loan Depot to refinance our house with a lower interest rate for our VA home loan. We discussed the amount of consumer debt we had that was being handled by - -. - - said we could solve that. So we applied and everything went well and we discussed making sure that we had the right amounts as some of them have been paid off and/or in the process of being paid off through - -. No problem that will be done. After closing the closing company sent us the checks made out to all the creditors and not with - - as we had been told. No one even calle... |
LoanDepot Mortgage application, originator, mortgage broker September 21, 2016 - Loan Depot seems to be uninterested in meeting their preferred lender ethical standards as well as not understanding the non-predatory language and laws in effect today. My application for a re-fi from conventional to a VA loan is approved but yet no closing date after more than 60 days? When you are told to " step back '' and it 's " really getting hard to process your loan '' the VA OIG needs to get involved.... |
LoanDepot Mortgage credit decision / underwriting July 12, 2016 - While working with this lender I have been facing many obstacles from the beginning. The disclosures were not correct when they initially sent them to me with all the incorrect information from what I was sent and they told me to sign them regardless which I knew was not right to begin with. Secondly, I have yet to receive a loan estimate which I have requested a total of 5 times to reflect the accurate amounts and totals. I am given a " fees worksheet '' which is not what I asked for and nor does it provide any of the necessary information I had requested. The loan processor keeps loosing all... |
LoanDepot Mortgage application, originator, mortgage broker June 29, 2016 - On - -, 2016, I spoke with - -, a representative for LoanDepot-, LLC, -, CA -. He asked several questions and request I send supporting documents to him via email. Also on - -, 2016, I paid from my credit card, $290.00 for an appraisal which he says was a discount price from $500.00 fee they normally charge. ( See receipt attached ). From that date till today, - -, 2016 they have asked for several documents including tax returns and I have not received my appraisal, follow up calls nor have they finalized the refinancing loan. They also took the liberty to ... |
LoanDepot Mortgage application, originator, mortgage broker June 21, 2016 - -/-/-, I responded to a mailed advertisement for home refinancing. I entered the information online and was soon called by a mortgage company. The company 's name is loandepot. I gave the usual information such as ssn, dob, job info. The originator did indeed know at that time my wife worked several jobs, all as -. We were pre approved for the VA loan and after noticing we had another loan on our rental property he asked if we wanted a lower interest rate on it also. Of course. We qualified for it also. At that time I was informed that closing costs could be included into the new loans... |
LoanDepot Mortgage loan servicing, payments, escrow account May 10, 2016 - The lender negligently failed to pay city taxes from my escrow account. Unknown to me, a tax lien was filed against my home and has now been sold to a third party. The mortgage company has stubbornly refused to deal with the situation, which arose in - 2015. They respond only upon a threat of regulatory intervention, and then only to say the matter is " under study. '' Meanwhile my credit has been seriously harmed, and my home is at risk. All documentation has been provided to the lender, Loan Depot. ... |
LoanDepot Mortgage application, originator, mortgage broker May 6, 2016 - I am in the market to refinance my currant mortgage held by - - - - in Nevada. I went on line and found a company called LoanDepot. I spoke to - - on -/-/2016 who took $10.00 and we talked about possible loans available for my situation. That situation is simply we have a 5.6 % mortgage loan and now that home values are coming back up I wanted to refinance for a lesser rate, no cash out nothing, just refinance. As a - Veteran he said I could qualify for a VA loan. I explained I had done that twice and he said you can do it again. If the loan was assumed and not pai... |
LoanDepot Mortgage loan servicing, payments, escrow account March 4, 2016 - My husband and I have a joint VA guaranteed mortgage that is currently being serviced by Loan Depot. My husband and I received a notice from Loan Depot dated -/-/-, that our escrow account had a shortage of $570.00. On the notice it clearly says that if we pay the extra escrow amount required, our monthly payment will increase from $2400.00 to $2400.00 ( due to expected increase in property taxes and homeowners insurance ). However if we did n't pay the extra escrow, the notice clearly stated that our monthly mortgage payment would increase to $2500.00. On -/-/-, I ... |
LoanDepot Mortgage application, originator, mortgage broker February 27, 2016 - - of LoanDepot called me -/-/- about refinancing my house with a VA loan. I sent them all of the requested paperwork, plus they charged my Visa credit card $200.00 for an appraisal. A few days later, his supervisor - called and told me a few things that - never told me. - also told me that I am NOT exempt from the VA Funding Fee. I have been - - with the VA since -/-/-. I called the VA and they told me that I AM exempt from the VA Funding Fee, and the VA told me not to do business with LoanDepot. Five days before the appraisal was to be done, I called the appraisa... |
LoanDepot Mortgage application, originator, mortgage broker December 10, 2015 - After finding a house with our realtor, she stated they had a lender in the same building and referred us to " their '' lending team. After a smooth transition from putting an offer on the home, to signing documents, we tried following up with how things are going. We did n't hear from there for a whole week after many tries. At the two week window before close of escrow and receiving paperwork to remove contingencies, we received notice we had to pay a medical judgment. We immediately wondering why would this come about at such a critical time? I looked into it further and saw were paying a 5... |
LoanDepot Mortgage loan servicing, payments, escrow account November 7, 2015 - Mortgage service Loan Depot '' has not applied timely partial payments we have made to them under the terms of the loan contract or follow FTC rules concerning how payments are applied. This scam is to delay the payment application to well past the late due date and then charge a $81.00 late fee, which is detailed in the Loan Statement '' under Transaction Activity '' and the activity is outlined in item - on the back of the Loan Statement '' in section Payment Information ''. ... |
LoanDepot Mortgage application, originator, mortgage broker October 15, 2015 - To ; whom it may concern The loan depot never mentioned that the Appraiser that came to my home never measured my home, and was in and out of my home in less than 10 minutes. If you pull there call log, and talks done daily you would find out that these people have made promisses, and lied to me about not just what they said about the $200.00 that they promissed me back after everything was completed, but also that I had a check on it 's way for the amount of $3600.00 ; And the loan was APPROVED!!! Just them firing my loan officer - - made them look even more suspicious, and there At... |
LoanDepot Mortgage application, originator, mortgage broker August 11, 2015 - I recently applied for a VA Home Loan through Loan Depot. - -, Senior Mortgage Banker, ( - ) -, -- was the contact. It was -/-/2015. I agreed to pay Loan Depot $2500.00 for the origination charge with no charge to lock in the interest rate of 3.75 %. Between North Dakota 's title company and abstractor, the process of closing this loan was so slow that my loan interest rate of 3.75 % unlocked and through no fault of my own, I lost my interest rate of 3.75 %. On -/-/2015 I was forced to pay Loan Depot a higher origination fee of $2600.00 PLUS an additional ... |
LoanDepot Mortgage application, originator, mortgage broker July 21, 2015 - I recently applied for a VA Home Loan through Loan Depot. - -, Senior Mortgage Banker, - - - -, -- was the contact. It was -/-/2015. I paid Loan Depot $2500.00 for the Lender, ( Loan Depot ) to get this loan for me and lock my interest rate in at 3.75 %. Between - and abstractor, the process of closing this loan was so slow that my loan interest rate of 3.75 % unlocked and through no fault of mine that I can see, I lost my interest rate of 3.75 %. On -/-/2015 I was forced to pay Loan Depot another origination fee of $2600.00 PLUS an additional fee... |
LoanDepot Mortgage credit decision / underwriting July 2, 2015 - I refinanced my mortgage through Loan Depot in - of 2015. I have used their mortgage servicing website to make payments etc. On - - 2015 I received an e-mail from Loan Depot Personal Loans that an account had been established using my e-mail address. I thought this was identity theft because I never applied for a personal loan. I tried to log into the account but was unable to even through password reset. I called the - number and was told their IT department would look into it. A few hours later - called me. - told me that she did not think this was identity theft. I asked h... |
LoanDepot Mortgage settlement process and costs June 2, 2015 - -, - - & - ( wife ) - - - -. -, - - -, - PROCESSING CENTER Your continuous Defrauding- - and gouging us financially is- - - - illegal by law. In reference to our Loan Statement dated -/-/- which you continue to misled us about our Loan Payment Statement asking for month of - -, - payment was already Paid Check No. -. Plus copies of - and - - accusing us we never paid. Now it deemed especially egregious the discourage repetition of misleading and deceiving us with your unlawful practices conduct. Your frau... |
LoanDepot Mortgage application, originator, mortgage broker May 23, 2015 - While searching for a Mortgage Lender to re-finance my home at lower interest rate and for - years vs - years, this company offered the best deal. They initially offered a 3 % fixed mortgage w/ no closing costs and a credit of $400.00. I was requesting a subordination of an equity line of credit and was advised that we could not lock in on the rate until the subordination was approved. As the process went on w/ normal delays, the rate went up slightly. I had already paid $400.00 for an appraisal fee. When we were getting ready to finalized the process my mortgage banker told me that ... |
LoanDepot Mortgage loan servicing, payments, escrow account May 13, 2015 - We refinanced our home ; we paid the principal and interest for -, - and - ; we went into escrow in - so did n't pay the - mortgage payment ( closing escrow today ). The payoff information Loan Depot provided includes interest for -, even though we already paid it. I am trying to get them to see that this is - payment. The representative I talked to said we were paying the principal and interest in arrears, but that is incorrect : we always pay the principal in advance - industry-wide practice. Thus, they did n't bill us for the - principal but just for the - princip... |