LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

VA mortgage Application, originator, mortgage broker Nevada

I am in the market to refinance my currant mortgage held by - - - - in Nevada. I went on line and found a company called LoanDepot. I spoke to - - on -/-/2016 who took $10.00 and we talked about possible loans available for my situation. That situation is simply we have a 5.6 % mortgage loan and now that home values are coming back up I wanted to refinance for a lesser rate, no cash out nothing, just refinance. As a - Veteran he said I could qualify for a VA loan. I explained I had done that twice and he said you can do it again. If the loan was assumed and not paid it would be on m Credit Bureau. Okay. So he gave me a rate of 3.625 % and told me he 's been doing this for 9 years, he 's a great person etc. He said he would send documents email later that day and call me in the evening and go over everything because logging in can be a little tricky. then they would get a VA appraisal for $200.00. No call, nothing. LoanDepot never called back. On top of that - showed that LoanDeport through - inquired -/-/2016 on my credit report twice and really kicked my credit score. Then I get a call from their customer service (? ) wanting to know how things were going. When I told them what happen they were like, oh, asked who my loan officer was and hung up. You need to look into this company. Something is very wrong with what they are doing.