LoanDepot Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

LoanDepot Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

I have had a VA mortgage with Loandepot, a licensed CA company, since -/-/-. I have an impound account with over $ - in it, and pay $1000.00 per month just in taxes. I have - supplemental bills from the county assessor due -/-/-, totaling over $ -. Since -/-/-, Loandepot has made repeated misrepresentations to me about the escrow account, the amount of property taxes they have paid and will pay ( they have paid $2000.00 in -/-/- and will pay another $2000.00 in -/-/-. ) They will not pay the supplemental tax bills, and they will not release the money in my escrow account to me so that I can pay the bills.

LoanDepot customer in California
Jan 10, 2017

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints11/20121/20137/20138/20139/201310/201311/201312/20132/20144/20145/20149/201410/201411/201412/20141/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201611/201612/20161/20172/20173/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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