LoanDepot Mortgage Complaint

VA mortgage Credit decision / Underwriting

LoanDepot Mortgage department,

VA mortgage Credit decision / Underwriting California

While working with this lender I have been facing many obstacles from the beginning. The disclosures were not correct when they initially sent them to me with all the incorrect information from what I was sent and they told me to sign them regardless which I knew was not right to begin with. Secondly, I have yet to receive a loan estimate which I have requested a total of 5 times to reflect the accurate amounts and totals. I am given a " fees worksheet '' which is not what I asked for and nor does it provide any of the necessary information I had requested. The loan processor keeps loosing all of my personal and sensitive information that I have provided to them. The loan office, -, refuses to return any calls or e-mails and I also feel discriminated against because he only choose to talk only to my husband and not to myself especially because I am the primary signer. This company has been sending me in circles with this loan process and consistently lacking in customer service on top of it.

LoanDepot customer in California
Jul 12, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

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