LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

Was contacted by - - at Loan Depot to refinance our house with a lower interest rate for our VA home loan. We discussed the amount of consumer debt we had that was being handled by - -. - - said we could solve that. So we applied and everything went well and we discussed making sure that we had the right amounts as some of them have been paid off and/or in the process of being paid off through - -. No problem that will be done. After closing the closing company sent us the checks made out to all the creditors and not with - - as we had been told. No one even called from the loan dept even after I had mentioned about our discussion. Now I am in the 4th month trying to solve this issue with - - - loan originator at Loan Depot. It appears to me she is putting me off with - of money that need to pay some to - law and the rest to us. How long should a consumer wait when you have been up front with people? I am current on this loan and all my debts. I would like this issue resolved. I told - - I was n't going through another month. I have even called her boss. I guess I need to call her bosses boss. Her bosses number is - the subject on my email string is Documentation Request Case ID # -. our loan number is or was Your loanDepot Loan Documents--