LoanDepot Mortgage Complaint

LoanDepot Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

We refinanced our home ; we paid the principal and interest for -, - and - ; we went into escrow in - so did n't pay the - mortgage payment ( closing escrow today ). The payoff information Loan Depot provided includes interest for -, even though we already paid it. I am trying to get them to see that this is - payment. The representative I talked to said we were paying the principal and interest in arrears, but that is incorrect : we always pay the principal in advance - industry-wide practice. Thus, they did n't bill us for the - principal but just for the - principal and interest AND - interest. When I called two weeks ago the woman I spoke to agreed with me and promised a corrected closing information to the escrow company but it still included the - interest. This is over $500.00 and a burden to senior citizens so I want the money back. Can you help?