Review and analysis of over 25 Va Mortgage complaints against Round Point Mortgage
Round Point Mortgage consumers have reported over 25 official complaints related to VA mortgage. Out of the 25 consumer complaints against Round Point Mortgage, 20% were disputed by the consumer (i.e. the consumer was not happy with how Round Point Mortgage responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Round Point Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Round Point Mortgage Mortgage settlement process and costs April 5, 2017 - On multiple different occasions, Round Point Mortgage has been unable to handle my escrow account accordingly. First, once they obtained the loan, I was charged the same amount of money for city taxes as I was for my county taxes causing an additional $ - yearly addition. After providing documentation multiple times over a matter of three months, it was finally rectified. During those three months, all of my emails and secured messages went unanswered. It took upward of ten calls to finally have someone look at it and give me a guarantee that it would be adjusted. Now, I have submitted new ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 16, 2017 - I would like to request the assistance with an issue I have with Round Point Mortgage Service which is servicing my - backed home loan. In - I refinanced my - Home Loan with - which then handed the loan off to - and now Round Point Mortgage Service. Due to a unrelated issue in - I filed Chapter - Bankruptcy due to a divorce however, I did not file against my home and continued to pay monthly mortgage payments as scheduled. I went through the Chapter - repaying all unsecured creditors and satisfied all of the US Bankruptcy Court requirements. The issue came after I compl... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account February 15, 2017 - I recently received notice that my mortgage payment went from $1400.00 to nearly $2000.00. The response I received from Rountpoint Mortgage was that my monthly payment was in suspense even though I paid on time. They identified they could not accept the payment unless it was paid in full. They proceeded to tell me the reason for this was that my taxes went up. I went to the county - to review my taxes and it was identified they had no gone up. I received the documentation from - - and shared with the mortgage company. The said they would need to review but my payment would be late... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 4, 2017 - We are in the process of short selling our home and have filed a complaint regarding Roundpoint Mortgage 's lack of assistance during the process. This complaint is regarding the excessive amount of time it is taking Roundpoint Mortgage to update the short sale approval date extension. We sent an addendum to them on - -, -, as you can see in the attachments and still have not received a response back from them as of today 's date, - -, -. We have made several other attempts to contact them via phone calls/voice mails and through email, as you can see from the attachments and ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 22, 2016 - My home flooded. I received a check from my insurance company endorsed it sent to Roundpoint Mortgage. I have been sending them information from myself and my contractor for 2 months and still have not received a check to pay my contractor for the work they have already performed. They tell me what info they need. I send the requested documents time passed while they work on it then they need more or different documents. Told that all documents are in order check will go out the next day. Wait a week for the check and then call and no still not approved need some more documents. The will not g... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure December 6, 2016 - We are attempting to do a loan modification but the lender keeps telling us we need to submit information and we do and then they tell us we are still missing info. This has been ongoing since - of this year. We hired a consulting firm and they submitted our mod documents but the lender is dual tracking on us for the modification.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 22, 2016 - We applied for and were approved for a VA cash out refinance loan. When we were almost ready to close the loan our existing mortgagee, Roundpoint Mortgage, sent us a letter dated - -, 2016 stating our loan was being sold to - - Mortgage/c/o - -. We signed the documents closing our loan - -, 2016. We received a letter about the transfer of our existing mortgage from - dated - -, 2016 saying they were servicing our existing loan with payment information. We received our borrower 's final closing statement from - Escrow dated - -, 2016 which showed the pa... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account November 21, 2016 - We purchased the house, the lending company we got the loan through gave the wrong contact information to the insurance agency. They say they tried to contact my wife who was not the borrower on the loan, I was. I was never contacted about a dangerous dog form which led to them cancelling my insurance policy in -/-/-. I never received notice from the insurance company or the mortgage company that my home insurance cancelled. The refund check for the insurance was stolen and my signature forged. The mortgage company sent me a letter in -/-/- ( 8 months later ) saying that I had no ins... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 15, 2016 - Roundpoint mortgage managed property taxes collected at my - - 2016 closing and were advised a Veterans ' property tax waiver was awaiting the - - - - approval. The requested approval documentation was provided Roundpoint so the escrow analysis could begin. Weeks passed but no analysis was done. Per GH Twp, Roundpoint paid the summer taxes - -, 2016 instead of returning the funds to me, per the law. The emails I have demonstrate the lack of cooperation I 've received which included their designated ombudsman. I want Roundpoin to refund the property taxes they managed, r... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account August 20, 2016 - On - -, - my wife and I closed on a VA home mortgage. When we closed we were informed by the closing attorney that our property taxes are being establish based on a normal tax year. Our initial escrow payment, paid at closing, was $1000.00 for home owners insurance and $2500.00 for one year of property taxes. Our home was a new construction loan, so at the time the taxes were accessed the lot was vacant. We were informed this was a possibility by our closing attorney. The - property tax bill was $610.00 and is due -/-/-. Our home owners insurance was paid in full for... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account August 16, 2016 - My mortgage was " sold '' to another lender in -. I 've asked on numerous occasions to please provide a copy of the deed, note, and other documentation ; however, they can not provide evidence or supporting documentation that they even own the property. They can not provide any supporting documentation and do not have any paperwork pertaining to my mortgage ( note, deed, etc. ). I need these documents for legal purposes, my final will and testament, and to prepare to sell my home ; however, the lender ca n't provide them to me.... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account July 27, 2016 - My mortgage was transferred to a different lender, who collect my payments such principal interest, and homeowners. As soon as we got a letter from that company we decided to paid our own insurance and cancel the scrow account. That was in - 2016. They has been given us the round around. First we got to proof we were paying insurance and my husband is tax exempt, which we already done that and not luck. Please help... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account June 1, 2016 - I recently purchased a new home with builder financing. My mortgage was immediately sold to Roundpoint Mortgage Servicing corporation and I 've been making payments to them for the last 7 months. -/-/2016, I received a Real Estate tax bill from the City and promptly forwarded it to Roundpoint so that it could be paid from my escrow account. Despite several phone calls to Roundpoint 's customer service center, one of which ended with a promise from the floor superivsor to get the bill paid, Roundpoint has failed to issue a check and I 've been forced to pay the tax bill out of my own pocket. ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account May 28, 2016 - This is a transfer of servicing issue. My mortgage was transferred from - - to RoundPoint Mortgage effective -/-/-. First, the notification was sent by - on -/-/- which seems short notice. It is my understanding that under the New regs of CFPB, it is required that the consumer receive at least 30 days notice of transfer. Second, to date, I have NOT received ANY information from RoundPoint Mortgage regarding the transfer. There has been NO notification or documents stating where to send -/-/- payments other the information in - 's initially sent in their letter on -/... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account May 19, 2016 - Suddenly, got a call from RoundPoint ( in -/-/- ) that we had missed two loan payments ( -/-/- & -/-/- ), but our loan had been sold -/-/- to -, not RoundPoint. When we called -, we were told that " for some reason '' a welcome letter had not been sent, so we asked for it. Also, to-date, - is unresponsive, about why they did n't pre-tell us that this change was to occur ( and who they sold it to, so we could make the necessary auto-pay changes )... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account May 4, 2016 - I financed a home with Roundpoint Mortgage in 2015 and subsequently refinanced with - - - for a better offer. - - - requested a payoff in - and after going through the normal refinance process, - - - paid the amount stated on the payoff statement generated by Roundpoint Mortgage. In the middle ( or so ) of - 2015 I got a letter from Roundpoint Mortgage stating that my payoff was short and that I still owed roughly $4000.00 and when I inquired ( over several months of trying to hash this out ) I received conflicting stories. I went back to the title company to... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 24, 2016 - My wife lodged the following complaint with the - against RoundPoint Mortgage : " Constant issues with our escrow account. They 're raising our mortgage due because they not applying payments correctly. My husband and I had purchased our home in - -, SC in - -. After our closing, the mortgage was purchased by Roundpoint Mortgage. Since then we 've had a number of issues from them not paying our hazard insurance and sending our escrow money back in a $700.00 check in - - and then sending a bill for the same amount after finding their error. We 've had numerous analysis d... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 17, 2016 - I received notice that I was going to be transferred to a new lender. At that point the lender told me I had 60 days to pay my mortgage. I received the information after calling about who the lender was what my new account number would be. The new lender acquired the loan after -/-/2016 although they told me my payment was due -/-/2016. I would like you to assist me with this matter. They say the mailed me my papers on -/-/2016, I have n't received them yet. They have n't contacted me and I have made contact with this company which the operator asked me before I could explain to her what... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 7, 2016 - Roundpoint Mortgage Services who services my VA loan has cashed my insurance payment from hail damage in - 2015. They, the Loss Draft department specifically, said initially they were waiting for the - of the - which was submitted with the proposal ( bid/quote ) for services. They said they did not receive the proposal that was also an attachment in the same email. I have since resent it - additional times. They continue to claim they have not received it although, each time, I receive an automated acceptance response from their email system. It is - degrees here in - and the... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account March 22, 2016 - Round-point is belling me for taxes .The Taxes was paid at the closing the people that I bot the house from pawed half and i payed half. now round-point is trying to bill me again for the taxes. They are giving me the run-a-round. I sent all the paperwork to them they still say I them the tax money. I will never do business with the again. ... |