Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account South Carolina

My wife lodged the following complaint with the - against RoundPoint Mortgage : " Constant issues with our escrow account. They 're raising our mortgage due because they not applying payments correctly. My husband and I had purchased our home in - -, SC in - -. After our closing, the mortgage was purchased by Roundpoint Mortgage. Since then we 've had a number of issues from them not paying our hazard insurance and sending our escrow money back in a $700.00 check in - - and then sending a bill for the same amount after finding their error. We 've had numerous analysis done and have been given - different mortgage payment amounts. We 've talked to several of their employees both in - and here in -. We were told not to pay our mortgage last month until the last analysis was completed which made us late. We just received another check from them for over $1300.00. After once again speaking to a representative, my husband was told to cash the check and send them back about $100.00 to bring our monthly payment back down ... and we could keep the rest. He looked at what was in our escrow account, about $110.00 when there should be well over $1500.00 in there. '' The RoundPoint response to the complaint was inaccurate at best, misleading at worst. I 'd gladly send you their response along with our - character rejection of their response. In summary, RoundPoint has mismanaged our account, served us poorly, and is, now, attempting to revise the history of our recent relationship through RoundPoint Assistant VP, - - - 's response. I was proactive, did the legwork, performed the research, and endured and educated RoundPoint reps throughout this process. For these reasons, it 's with conviction and zero hesitation that I do not accept RoundPoint 's response to our - complaint.