Round Point Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Suddenly, got a call from RoundPoint ( in -/-/- ) that we had missed two loan payments ( -/-/- & -/-/- ), but our loan had been sold -/-/- to -, not RoundPoint. When we called -, we were told that " for some reason '' a welcome letter had not been sent, so we asked for it. Also, to-date, - is unresponsive, about why they did n't pre-tell us that this change was to occur ( and who they sold it to, so we could make the necessary auto-pay changes )

Round Point Mortgage customer in California
May 19, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more