Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arizona

Roundpoint Mortgage Services who services my VA loan has cashed my insurance payment from hail damage in - 2015. They, the Loss Draft department specifically, said initially they were waiting for the - of the - which was submitted with the proposal ( bid/quote ) for services. They said they did not receive the proposal that was also an attachment in the same email. I have since resent it - additional times. They continue to claim they have not received it although, each time, I receive an automated acceptance response from their email system. It is - degrees here in - and they 're preventing me from having a working air condition on a home for which I pay am paying over - dollars for plus interest. In addition, they 're sending me letters saying I am not in compliance with their insurance claim policies because I have not requested a final inspection for the very work they are preventing from being done. Lastly, their phone system does not work properly and when you call it asks three times if you want to leave a message, if you choose not to, it then forces you to or hangs up but no one has returned a single call yet.