Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

This is a transfer of servicing issue. My mortgage was transferred from - - to RoundPoint Mortgage effective -/-/-. First, the notification was sent by - on -/-/- which seems short notice. It is my understanding that under the New regs of CFPB, it is required that the consumer receive at least 30 days notice of transfer. Second, to date, I have NOT received ANY information from RoundPoint Mortgage regarding the transfer. There has been NO notification or documents stating where to send -/-/- payments other the information in - 's initially sent in their letter on -/-/-. Again, it is my understanding, under the new CFPB regs the retaining servicer must notify the consumer with in 15 days of the transfer of corrected payment locations. Third, and most important is my escrow account. I have attached monthly statements from - - since the loan closing -/-/- that indicate an initial escrow payment at closing of $1400.00 however these funds were pulled out of escrow on -/-/- then reinstated in the account on -/-/- with no explanation why. Again however, my escrow balance does not reflect the funds in my escrow balance. My calculations show that my escrow balance should


only reflected $680.00. I asked if there were any payouts showing on the account and the customer service rep stated NO. This is scary because, though the balance on my monthly statements are incorrect from - - the last state at least showed a balance of $1200.00. I have filed a compliant with CFPB on this issue but you are only reviewing the initial servicer response however the current server has also paid my real estate taxes that has caused a shortage in my escrow now ( -/-/- ) over $900.00 and the current server is using my payment to pay their advancement. Please take of this ASAP. Do I need to have the VA involved in this issue of how a veteran is being treated through transfer of serving?