Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

I financed a home with Roundpoint Mortgage in 2015 and subsequently refinanced with - - - for a better offer. - - - requested a payoff in - and after going through the normal refinance process, - - - paid the amount stated on the payoff statement generated by Roundpoint Mortgage. In the middle ( or so ) of - 2015 I got a letter from Roundpoint Mortgage stating that my payoff was short and that I still owed roughly $4000.00 and when I inquired ( over several months of trying to hash this out ) I received conflicting stories. I went back to the title company to inquire as to what happened and they were uncertain given that they transmitted precisely what the payoff requested. In short, it was only later that we all found out that Roundpoint Mortgage paid my taxes and insurance ( which they should have ), but admitted that they erred in not including the escrow account in the payoff statement and subsequently they blamed the title company. Both the title company and Roundpoint have washed their hands of the matter pointing the finger at me to pay on a house that I do n't even own anymore ( it was sold with a clean title ). Bottom line is these clowns are ruining my credit instead of owning up to the omission on their part. I even went so far as to suggest we ( myself, the title company and Roundpoint ) split what they feel is owed so we can wash our hands of the matter and Roundpoint said no - pay up, its not our fault the escrow account was n't included in the payoff and even we n't so far as to send me a caveat they have on all payoff statements that fundamentally states that they reserve the right to skim off the payoff received to cover any shortages ... fine, but should n't they have at least notified all parties involved instead of shorting the payoff and them coming back as if we all were in the know?