Review and analysis of over 107 International Money Transfer complaints against Bank of America
Bank of America consumers have reported over 107 official complaints related to International money transfer. Out of the 107 consumer complaints against Bank of America, 20% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 100% were processed in a timely manner. 36% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Bank of America Money transfers other service issues March 31, 2017 - Money is transferred from Bank of America in New Jersey US to - ( - - : - ) in - - for $9900.00 USD. Even after 14 calendar days money is not deposited into the destination account. Complaint is filed to trace with Bank of America and waiting for their reply and will contact them in another 3 days to check on the status... |
Bank of America Money transfers money was not available when promised March 28, 2017 - On -/-/- I made an international transfer on line at bank of America as i have in the past. The funds were for a reservation at a vacation resort for myself and my family. Despite the fact that if I check on the bank website the transfer is completed, the funds were never received. Attempts tocall the bank at the number indicated were unsuccessful.... |
Bank of America Money transfers other transaction issues February 16, 2017 - I applied the wiretransfer by - from US to another proper account in -, but the destination bank refuse to accept the transfer because I did just state my first name ony but not first and second name. I was trying to call the wiretransfer of the bank and also the branch I have the account but just long time waiting. I had tried so many times but just waiting on the commuter. Now I am traveling in another country so I can not go to the branch personally. The amount is already debt in my origin acc but I cant receive it by the destination bank. I need to amend the beneficiarys name or ... |
Bank of America Money transfers other transaction issues February 15, 2017 - On -/-/2016 I transferred payment to - - - for payment to our vendor -. I was not aware our vendor had closed the account with -. - has not returned the $4100.00.... |
Bank of America Money transfers money was not available when promised December 27, 2016 - Failure to help with issues regarding a foreign currency wire transfer from family I 'm a - dad and have been with Bank of America for about 10 years, receiving foreign wire transfer from family abroad on a monthly basis. My dad sent money for the Holidays ( on - ) which was not received on the account after more than a week ; I reached out to BofA on - where an agent told me compliance reviewed the issue and I would get the money within a day ; called back on - after no receiving it and being told that compliance would reach out to me with questions. I called on Tuesday - where... |
Bank of America Money transfers wrong amount charged or received December 14, 2016 - I have copied this from case # - so you can see why I need to submit another complaint, please read all the way down and look into new attachments. The new one from BOA, - - and all - - Newest argument on list -. I have been sending money to - to take care my mother who has - - via my sister 's account in -. Recently, I have used Bank of America, first one on - -, - - and - - and noticed OTHER FEES charged $15.00, $15.00 and $20.00 respectively on top of transfer fees $45.00 each. My sister was able to get the document from - showing... |
Bank of America Money transfers wrong amount charged or received December 4, 2016 - I have been sending money to - to take care my mother who has - - via my sister 's account in -. Recently, I have used Bank of America, first one on -/-/-, -/-/- and -/-/- and noticed OTHER FEES charged $15.00, $15.00 and $20.00 respectively on top of transfer fees $45.00 each. My sister was able to get the document from - Bank showing the actual amount each time it went thru and it was less deposited due to " OTHER FEES " as above. I asked Bank of America what is that for? It said Intermediary Bank Fee. I asked which intermediary Bank was it? It ca n't an... |
Bank of America Money transfers other transaction issues November 10, 2016 - On -/-/2016, I requested a wire transfer from my Bank of America account to - hair cosmetics in the - in the amount of $330.00. This was pursuant to trying to purchase products from this supplier online where my credit card would not go through so a - representative emailed me and suggested I wire the money to them instead. The wire transfer was conducted at Bank of America, in -, VA ( - - -, -, VA - ). I then emailed the - ( - ) on -/-/2016 to inquire with respect to whether they had received the funds and they denied receiving the funds. I then went to ... |
Bank of America Money transfers wrong amount charged or received November 4, 2016 - I have an account with Bank of America. I transferred - - $ to my mom to - in dollar to her dollar account at -. I paid the $45.00 transfer fees. My mom received only - - . - is not taking responsibility for the shortage of the money. They claim this is what they got. I also complained at Bank of America, but they are not taking responsiblity either. I need help!!!... |
Bank of America Money transfers wrong amount charged or received October 14, 2016 - I made a wire transfer from a US Bank of America account to a - account for my son and daughter in law. The amount of the US dollar transfer was $18000.00 ( which is a lot of money to them ). The amount that was credited to their account was $16000.00. I went to my local branch at BofA and spoke to the manager regarding the transfer. I was told that I made the transfer in - ... the exchange rate was COMPLETELY unfair $1.00 = - I was unaware that this exchange rate was well below the typical rate in - $1.00 = - ... - ( I found this out afterwards ) This transaction of... |
Bank of America Money transfers wrong amount charged or received September 23, 2016 - An international transfer ( - to - ) took place ( - -, 2016 ) resulting in a $4900.00 deficit in the amount deposited. Our - lawyers said that there would be a $ - bank charge and nothing more. - - - - said there would be no fee. When I asked my - bank, - - - -, they said, first, they could not see what the exchange rate was ; then they said the transaction went through Bank of America and they would try to find something out but that it would be unlikely that they would get a response. I asked to speak to their compliance officer. She was out, ... |
Bank of America Money transfers money was not available when promised August 5, 2016 - On -/-/2016 I received a call from - - -. I spoke to - -. He reported he had an investor whom wanted to purchase my timeshare. I received a welcome letter. He requested a high resolution drivers license picture ID and to sign the letter of intent. He then returned a call and stated the sale would go to the senior escrow manager - -. Both - - - and - - with - - - in - Colorado were very convincing. - - stated I would need to pay closing fees. This fee would be $5100.00. He then explained the buyer would reimbursed the fee. He was very co... |
Bank of America Money transfers money was not available when promised July 22, 2016 - I requested international wire transfer at Bank of America on -/-/2016 to family member for medical assistant. I gave all the needed details and provided my EDL Enhanced Driver License ( which implies I am US citizen ). was charged $45.00 transfer fee + $7.00 other fees. The remittance transfer receipt indicated that the funds will be available on -/-/2016 or sooner. Funds were not available after 2 weeks of the wire transfer which triggered me to go to the bank and met again with same Bank of America representative. She said they need more information. she asked if am US citizen and s... |
Bank of America Money transfers wrong amount charged or received July 15, 2016 - -/-/- I opened - accounts in Bank of America ( Savings & Checking ) -/-/- My father wired $14000.00 to my account through - - Office -/-/- I traveled to - -/-/- Signed in to my online banking app and checked the amounts ( See attachment B ) -/-/- $2000.00 of $14000.00 got into my account ( See attachment A ) -/-/- $2500.00 of $14000.00 got into my account ( See attachment A ) -/-/- $6000.00 of $14000.00 got into my account ( See attachment A ) -/-/- $3400.00 of $14000.00 got into my account ( See attachment A ) -/-/- Re... |
Bank of America Money transfers incorrect/missing disclosures or info February 17, 2016 - On - -, 2016 I sent a wire transfer from my bank " - '' in California via an intermediary bank " Bank of America '' to the beneficiary bank " BAC '' in -. BAC would not release the funds because of incomplete information. After further questioning as to what was incomplete BAC supplied me with two emails showing that Bank of America in - omitted the name and address of the intended beneficiary in -. I am asking for a full refund of the charges involved because after I finally had the funds returned I needed to pay all the charges again. - charged me $40.00 and Bank of A... |
Bank of America Money transfers other service issues February 4, 2016 - Bank of America has instituted -, a feature that requires you to have a US cell phone to receive a text message in order to process certain transactions. The issue I am having is that I am currently living abroad, and hence do not have domestic cell phone service. This is preventing me from requesting wire transfers in excess of $1000.00, and thus can not pay my rent. Their solution is to send the money in - separate wire transfers, allowing them to charge me $35.00 twice for each transfer. In other words, by limiting my wire transfer amount ( in the name of security ) Bank of Americ... |
Bank of America Money transfers wrong amount charged or received December 22, 2015 - On -/-/15 I began the process to have an international money wire transfer sent from my Merrill Edge acct. to my Portuguese acct.at BPI bank. The transfer was completed on -/-/15. Merrill was to convert US to - as part of the transfer process. I was very clear in asking at least - of the advisors that I spoke with, " Will I get the current market rate of exchange, no mark up ''. After being put on hold so they could verify my question, I was told, yes current market rate, no mark up. On -/-/15 the current market rate of exchange was - US to - -. Merrill Lynch /... |
Bank of America Money transfers wrong amount charged or received November 10, 2015 - -/-/2015, I contacted - - - with whom I have a brokerage account, regarding my desire to send a money-transfer, the following week. On a recorded line, the representative informed me the charge for this service was a flat-fee amount, either $24.00 or $25.00, he was not quite sure. I believe the rep 's name was - -. -/-/2015 I phoned - to initiate the transfer. When I asked him, the rep told me there would be no fee for the transfer, and that the exchange rate from - to - would be -. I assumed the remission of the fee was due to my being a Premium Elit... |
Bank of America Money transfers other transaction issues October 15, 2015 - On - - I sent a wire transfer on the amount of - from our account on Bank of America, - - - - to a company in -, - -, - Bank, dollar account. The Supplier responded to me one week later that they have no receive the money. Since then I has been in contact with bank of America, wire transfer - - - - and they say they transfer the money to -, but - have not received. I ask for the money to be returned. Nothing have happening and they tell me that - have answer. ... |
Bank of America Money transfers other transaction issues October 7, 2015 - I am purchasing a house and my mother and my sister wire transferred my funds from - which I can use toward the purchase of a house. The wire transfer from my sister - - are held by the Bank of America. The funds came in on - -, 2015. Bank of America requested some additional information from the sending institution in -, such as the name and the physical address of the originator and the complete physical address and the economic need for the wire transfer. They got all the necessary information back on - -. However, Bank of America still does not release the funds. I ... |
Bank of America Money transfers incorrect/missing disclosures or info August 26, 2015 - We have a timeshare at - - - -, - - -, -. We were contacted by - - - and - - - saying that they have someone interested in buying shares in order to have voting privileges at the resort. We participated for a while, including sending a wire transfer and providing our drivers license copies to them. Then, we began researching the companies and became skeptical. They placed many phone calls to us, but once we asked for all communication to be via email, reimbursement for our expenses, and to void on the deal, their communication has ceased. We have not r... |
Bank of America Money transfers money was not available when promised August 17, 2015 - We send the money in - but they still do n't receive the transfers with send on the -/-/2015 ... |
Bank of America Money transfers wrong amount charged or received August 10, 2015 - I have an online account with Bank of America and am able to send wire transfers internationally and have done so many times, usually either dollar to dollar or dollar to - transfers to myself or my husband. This is normal for me. I am a US citizen and - and my work takes me to many locations abroad. This time, I sent a wire transfer on - -, 2015 in dollars to my dollar bank account in - and the intermediary bank used by B or A converted the dollars to -. I was contacted by phone by my - banker and she informed me of the arrival of - from an intermediary bank with instr... |
Bank of America Money transfers money was not available when promised July 25, 2015 - I sent - to someone with - in -, - last - -, 2015 though my bank. It was international money transfer. I came to know that i sent it to him by my mistake. I had called - several times to send it back to my account but they kept telling me to talk with him for his approval but i dont know him. I dont have or dont know his phone number. His bank told me to send an email to them what my problem was. so i emailed to them several times and they ignored me for a long time. I was angry. When i called the bank, i needed my money back asap and they said they cant do anything becaus... |
Bank of America Money transfers other service issues July 17, 2015 - In the past 10 years I have requested wire transfers from - - and the - - - - - and the amount received by - - ( - ) has always been the amount of the Transfer requested. I researched Bank of America 's Int'l Wire Transfer fees and determined the fee was $45.00. When I initiated the wire with BoA, I was advised that there may be '' an Other Fee of $25.00, in addition to the $45.00 fee. Based on my previous experience I felt this fee would not be charged, but $25.00 was deducted from the amount transferred. I tried discussing this fee with BoA, but they co... |
Bank of America Money transfers wrong amount charged or received June 5, 2015 - After deciding to pay for an international wire transfer from my online BofA checking acct. instead of using my debit card in order to avoid a 3 % of total amount per scheduled fee ( about $200.00 ), I submitted an amount - ( - ) quite aware that the foreign exchange rate the bank used might be less favorable to me than around - $5700.00 ( via - inquiry at the time ) but was totally shocked with over $5900.00 and an untimely advice that Bank of America, N.A., may make money from the foreign currency exchange. '' This figure was n't shown until after a warning in the submissi... |
Bank of America Money transfers wrong amount charged or received May 12, 2015 - On - - we did a wire transfer to a beneficiary we 've known for a long time, using the wire transfer services from Bank of America. This was not the first time we wired the same company. We have for many times sent money from the SAME ACCOUNT and TO THE SAME ADDRESSEE. And at all times except this - our supplier got the money with no major issues. This time the money was NEVER received and Bank of America says that there is nothing they can do if the other part did not get the money. They suggest me to contact the intermediary bank! HOw come? Is with Bank of America I deal with! This ... |
Bank of America Money transfers other transaction issues May 12, 2015 - I made a wire transfer payment for services to a business in -. Request was made to not to convert and make the payment in - $ only. However, the business in - received payment in local currency. When asked, BofA Wire transfer department confirm that my instructions are to not to convert the currency ; intermediate bank may have converted and asked me to inform the business in - not to touch the money - so that they will help to get the money back and then I can make a - payment again. They money was then taken back from the business but now BofA says they are not sure where the... |
Bank of America Money transfers other transaction issues April 29, 2015 - I sent a wire transfer from my bank to a receipient in - to purchase products but the receeipent said they never received the funds. I called my bank several times requesting to get my money back but I was told to contact the receipient. the receipent is allways saying they never got the money and my bank is saying to contact the receipient. I allways thought money transfer is a safe way to send money but not in this case Please help me get my $550.00 USD ... |
Bank of America Money transfers wrong amount charged or received April 23, 2015 - We transferred money from our - to our US bank account. Most banks operated with an exchange rate of - the day the transfer was made ( -/-/2015 ), the highest exchange rate we have seen that day was -. Bank of America on the other hand gave us an exchange rate of -. This made the transfer about 260 dollars less than expected. After complaining to Bank of America they gave us 130 dollars back, an exchange rate of -. We still mean this is far to high considering the exchange rate - -. 2015. They also informed us that their exchange rate is higher the higher the transferred... |
Bank of America Money transfers wrong amount charged or received April 6, 2015 - I recently ( today ) had to make an online transfer from myBank of America account to a International German account. I always relied on good service and integrity of the bank buttoday just really made me very upset. I checked the nationalexchange rate for - euros and its - dollars. I checkedseveral other currency exchange online and they all say onon or about - dollars. I made a - euro transaction andBank of America says it is - dollars. Their '' currencyexchange is really - dollars more?? It is honestly pathetic. I did not looked at this before, I did not know this was the... |