International money transfer Wrong amount charged or received
Bank of America Money transfers department,
International money transfer Wrong amount charged or received Georgia
After deciding to pay for an international wire transfer from my online BofA checking acct. instead of using my debit card in order to avoid a 3 % of total amount per scheduled fee ( about $200.00 ), I submitted an amount - ( - ) quite aware that the foreign exchange rate the bank used might be less favorable to me than around - $5700.00 ( via - inquiry at the time ) but was totally shocked with over $5900.00 and an untimely advice that Bank of America, N.A., may make money from the foreign currency exchange. '' This figure was n't shown until after a warning in the submission form that the exchange rate ( whatever that was - would only be valid within 10 minutes so I had to hurry up and subject myself to whatever extra charges they could get away with. No international wire fee - $35.00 - and no exchange rate transparency nor disclosures before submitting the form! Customer beware!
Bank of America customer in Georgia
Jun 05, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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