Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Wrong amount charged or received California

I made a wire transfer from a US Bank of America account to a - account for my son and daughter in law. The amount of the US dollar transfer was $18000.00 ( which is a lot of money to them ). The amount that was credited to their account was $16000.00. I went to my local branch at BofA and spoke to the manager regarding the transfer. I was told that I made the transfer in - ... the exchange rate was COMPLETELY unfair $1.00 = - I was unaware that this exchange rate was well below the typical rate in - $1.00 = - ... - ( I found this out afterwards ) This transaction of exchange cost over $1300.00 and the overall charges exceeded 7 % of the total sent.


I am hoping that you can help rectify this situation as my hands are tied. Please review my case and advise if their is any hope that we can receive some money back? I will be happy to give any additional information needed. Thank you, - -