Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Money was not available when promised Washington

I requested international wire transfer at Bank of America on -/-/2016 to family member for medical assistant. I gave all the needed details and provided my EDL Enhanced Driver License ( which implies I am US citizen ). was charged $45.00 transfer fee + $7.00 other fees. The remittance transfer receipt indicated that the funds will be available on -/-/2016 or sooner. Funds were not available after 2 weeks of the wire transfer which triggered me to go to the bank and met again with same Bank of America representative. She said they need more information. she asked if am US citizen and she need the passport number. I told her that I am and she took the EDL information again. she said the money should be release soon and she would let me know once the money is sent. a almost a week later, I was not contacted and the destination bank indicated still have the information but funds are not available and still held in the source. today is three weeks after the wire transfer and do not know where the funds are.