Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Wrong amount charged or received Florida

On -/-/15 I began the process to have an international money wire transfer sent from my Merrill Edge acct. to my Portuguese acct.at BPI bank. The transfer was completed on -/-/15. Merrill was to convert US to - as part of the transfer process. I was very clear in asking at least - of the advisors that I spoke with, " Will I get the current market rate of exchange, no mark up ''. After being put on hold so they could verify my question, I was told, yes current market rate, no mark up. On -/-/15 the current market rate of exchange was - US to - -. Merrill Lynch / BofA charged me - US to - -.The amount of the transfer was - USD. - USD - = - -. - - - = - - - - - - or - USD. I would never have approved an unauthorized mark up of over 2 %. I immediately contacted Merrill Edge and they said they would investigate my claim. After reviewing taped conversations, they deny that I was ever told that there would be no mark up on the exchange rate, furthermore they say that one of


do not have a phone that receives calls, therefore my last communication with Merrill Edge has been done via their secure email on their website. I feel like this is a - and - story. I would like Merrill Lynch - Bank of America to live up to their agreement with me. Ultimately I would like them to replace the - USD back into my money market account. Thank You for considering my case. them to replace the /