Review and analysis of over 214 General Purpose Card complaints against Empowerment Ventures, LLC
Empowerment Ventures, LLC consumers have reported over 214 official complaints related to General purpose card. Out of the 214 consumer complaints against Empowerment Ventures, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Empowerment Ventures, LLC responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against Empowerment Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Empowerment Ventures, LLC Prepaid card fraud or scam December 3, 2016 - I have been a customer of Rushcard since -/-/-. On -/-/- i received a refund over $2400.00 to my rushcard from my Home Mortgage Insurance company. Rushcard immediately froze my account and labeled this matter as fraud. They would not even allow me to access funds i already had in the account before the refund was deposited into my account. i sent in proof of my identity and the insurance company sent in proof of this transaction showing it is legeit. Rushcard will not allow me still to access the funds that were previous in my account. i have - kids to feed and i have no money b... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 1, 2016 - I called Rushcard to dispute a charge on my account. The woman said it would take approximately 90 days to handle the dispute. She said it would be faster to get my daughter to give me the $88.00 back which was the charge amount, because it was from her insurance making the charge to my account. I had previously paid my daughter 's Insurance the month before and apparently the insurance company had went ahead and took out her insurance charge again the next month. Then the woman proceeded to say that she had to cancel my card and that it was standard procedure. I told her that she could not ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues June 9, 2016 - I went to an ATM ( - - ) on -/-/2016 to withdraw $400.00 & it did not dispense out. It went in the local branch & talked to - - about the matter & it was later acknowledged that my money did not dispense out so therefore - - ( handles ATM disputes ) faxed the paperwork to UniRush which is the parent company of Rush Card about the matter & they released the $400.00 back to Rush Card on -/-/2016. I have called RushCard several times & each time they keep saying that the money was not sent back to them, however, I have the paperwork from - - ( - - -... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account May 21, 2016 - I put money on RushCard, my entire paycheck, and a few days later my card was declined at the store. I knew I had the funds so I called them to find out what the issue was. The money was there but without my permission or knowledge, RushCard blocked my card. This is something they claim ca n't be undone. I had to wait to be sent a new card and in the meantime, no money. Nothing. I get - cards delivered and they ca n't activate either after being assured by a supervisor that activation would n't be an issue. Time it takes to notify corporate to manually activate a card? A few BUSINESS days (... |
Empowerment Ventures, LLC Prepaid card fraud or scam April 15, 2016 - There was money added and fees that where never authorized and then fees and withdrawls not authors and then denied access to funds after applied and then account closed and a new card issued without authorization or my funds ... |
Empowerment Ventures, LLC Prepaid card adding money March 29, 2016 - My payroll is advertised to be deposited up to two days early. My employer submitted my funds to RushCard yesterday. They advertise when you call on the automated system that they post funds immediately when funds are released to them. I called customer service to ask why my deposit is late as it shows by - each pay date. I spoke with a rep at -. to ask why it was late and she responded she does n't know why I would be worried my money was missing. I asked for a supervisor immediately and she would not transfer me. I asked for another rep and she hung up on me. Now im worried because thi... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account March 21, 2016 - While the glitch with the rushcard system updated was taking place, I had my gas and electricity service disconnected and was served a 5 day notice to pay or quit at my current residence ... ... The customer service during this phase was horrible and I was almost terminated from employment due to attendance issues while.I.tried to contact different agencies and friends/ family to assist with - worth of bills ... .... Once the glitch was " fixed '' I still had problems accessing my funds and to this day I have yet to receive a - $ deposit that was supposed to take.place during the glitch ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues March 9, 2016 - I am a Rushcard holder. I have no idea why. I have bank accounts. I will close my Rushcard account after I get my money. I received a text stating my card had been blocked for suspicious activity and to contact Rushcard. I called them immediately and upon me calling, I started receiving text stating I am being issued a new card and it will be in the mail in 7-10 business days. I began asking what was compromised and a better explanation and the rep is short with me and tells me that it comes from coporate. It has been 7 days, I still do n't have my " new card ''. They did n't even offer me the... |
Empowerment Ventures, LLC Prepaid card adding money February 18, 2016 - My direct deposit is showing as posted on my statement but I have a - balance and when I called them the guy who was apparently - said to me, I will send your account to the escalation department and your account will show the money in 1-2 business days ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues February 15, 2016 - when ever i make a purchase my rush card hold more then my purchase was ... |
Empowerment Ventures, LLC Prepaid card fraud or scam January 10, 2016 - Money frozen says acct on hold since their site crashed -/-/-. talked to dozen of customer reps promise to fix it refund it or send a check. NOTHING ever happens they intend to keep the money of -/-/- people ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account January 3, 2016 - Since - - I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the - day. - - and they have not released a pending transaction. This was money deducted from my available balance. My own money. - on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues December 23, 2015 - I recently ordered items from - for -. Upon realizing that they would not be delivered in time for the holidays, I cancelled the orders. Unfortunately, the payment authorization holds that were placed by - remained on my RushCard account. I contacted - Customer Service and they assured me that the money had not been withdrawn, as all my orders were cancelled. Upon calling RushCard Customer Service, they stated they would need verbal authorization from the merchant stating all orders/totals had been cancelled. We participated in a conference call with - and they confirmed the nee... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues December 14, 2015 - - has been taken out my account without my permission when I call my card I had heard the balance was $1.00 I called the company so that they can follow dispute they have yes I put my money back on my card they keep hanging up the phone on me and refused to send me a dispute form the account have went on frozen and the issue has been resolved as of yet I want my money I work hard for my funds ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account December 1, 2015 - Rushcard promises two day early direct deposit. My dd usually comes no later than - - one day before my payday well still no money. And customer service has been unreachable for 3 days now. Yesterday I called - times and was on hold - to - min a piece only to be hung up on. My online account access has been locked since - since then I have not been able to reach customers service. I switched to another card company but still have - more direct deposit coming from my job. I have to leave town for a job interview today and can not go because I have no money. I have - kids... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 24, 2015 - On -/-/2015, I had and unauthorized transaction debited from my account in the amount of $190.00. I called the merchant and they advised me that they did not see the transaction in their system. I disputed the transaction the same day Ticket # -, on -/-/2015 I reached out to Rushcard and was advised that I would I to start the process over because they had system problems when I filed my original dispute. I again spoke with Rushcard the following week, and they advised my that they spoke with the merchant and was advised that they did not see the transaction in their system.... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 22, 2015 - On - -, 2015 there was a direct deposit made by job of $80.00 to my Rushcard account. That same day Rushcard made a duplicate deposit of $80.00 and then made a duplicate reversal of $160.00. I contacted the company on - separate occasions to explain why this transaction occurred and when can I expect to have my money returned to me. On each occasion I was placed on hold for more than an hour and despite promises to rectify my account the money has not been returned to me. The last representative I spoke to advised that he would take this matter straight to the corporate office t... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 14, 2015 - I made an online transaction to - -. - and the order was cancelled almost immediately by me. I called - - they told me they do not withdraw the funds they only put a 3 to 5 business day hold on it to verify the funds. - - emailed me a confirmation that the order was cancelled and that they did not withdraw any funds. I called Rushcard Prepaid card and they called - to verify the transaction was cancelled, - - told Rush card representative they did not withdraw any funds. RUSHCARD REP. told me your funds should be in your account by - - or -/-/2015. My fund... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 13, 2015 - I loaded $300.00 dollars to a Rushcard on - -. The funds have niot been added to my balance to allow me to get the money. I have been calling for almost three weeks to have it fixed and am constantly rerouted with no solution. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam November 12, 2015 - On -/-/- The company rush card claimed that my debit card had been compromised although the card was and has been in my possession. I made - transactions on -/-/- - to - - to pay my cellular phone bill and another at - for breakfast. Around lunch time me and a few coworkers went out to a restaurant where I was embarrassed due to my card declining from Rush card placing a " HOLD '' on my card. I was on the phone with the company 's customer service representatives all day since that moment and I was placed on hold for - minutes in between constantly calling back to b... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 11, 2015 - I could almost check each and every one above. Rush card had a system update on -/-/-. I had funds added to my account on -/-/-. Funds I had - - to me to help out on bills I had. My car payment. Well I called in for a replacement card with mine being damaged. I was told 7 to 10 days. 2 weeks later still no replacement card. Then finally it came in the mail. I opened it to realize it was the same numbers just different expiration dates and different - numbers on the back of the card. Didnt think anything of it. Well after calling for another 2 weeks i recieved my funds on my ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 10, 2015 - I had my pay check of $530.00 check # - direct deposited to my RushCard on -/-/15. I received my actual RushCard on -/-/15 and activated it. On -/-/15 my account reflected the my funds available to me in my account. On -/-/15 $530.00 ( my entire check ) was deducted from my account as a " Processor credit reversal '' transaction ID -. I have called every day since - to resolve the issue and keep getting the run around. I have spent countless hours on the phone and when I finally get a live person, they hang up on me. On -/-/15, I was finally able to g... |
Empowerment Ventures, LLC Prepaid card adding money November 8, 2015 - RushCard ... Need I say more? No, not really, but I will. For 6 weeks now I have been told the same thing, that a system update is causing problems. No one has offered a credit per my inconvenience. And now I 'm being informed that the escalation department handling these inconveniences may or may not even exist. Rushcard has an escalation department but they will not be responding or calling customers about an expected resolution date. That was per a customer service reps own scripts. On the website, they still boast that with Rushcard, you get your money up to two days earlier. It 's been si... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 7, 2015 - I have a Rushcard prepaid debit card on which my - funds have been deposited to for the past - years. As of - - I started having problems accessing my account. I understood that the company was having computer issues. I have made a total of - calls to Rushcard with only - calls actually connecting to live people after hours of being of hold. When I spoke with the first representative, I explained that my account balance was incorrect and that their were pending items on the account which were actually paid on - -, 2015. She checked the account and confirmed that I was c... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 6, 2015 - On approximately the first week -/-/- I filed a dispute complaint of fraudulent charges with Rush Card. During the investigation, they stopped usage of my current debit card and issued me a new card. Upon receiving the new card, the company was in the midst of a very large upgrade to their services. When I went to activate my new debit card, it would not accept the information via telephone to activate the new card. Upon logging in online, I noticed that the new card displayed online on my account did not match the one I received in the mail. Due to the large epically failed overhaul, I w... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 6, 2015 - Rush card has $1300.00 of mine held in my account i can view it in there on their website but I have not had access to it since - -. When I have tried contacting them to fix this situation by email, mail and phone I have been put on 1-2 hour holds then hung up on. I spoke with a rep and asked to have my direct deposit returned to the sender only to have them tell me they could do no transactions of any kind. It is now - - and all of my bills are late and I am stranded more than - miles from my home. I still have no access and they tell me they dont either!! Please help!! ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account November 5, 2015 - I have a prepaid rushcard, I have n't received my last - paychecks. Every time I call they apologize and guarantee that it will be fixed by - - but it 's lies. I have n't received my money since -/-/15 and I have a shutoff notice for my electric tomorrow and my rent is late. I need help please ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 4, 2015 - I filed - disputes with Rushcard aka UniRush LLCThis on - -, 2015. I was told that it would it could take 45-90 days to see the money. I called back in - and was informed that I had to wait an extra 30 days making it 120 days to wait. Today -/-/2015 I have yet to get my money back. I have been calling the company for 3 weeks now. Today -/-/2015 I called and was been hung up - times by representatives and Account specialist. I called today at - and held for an hour. Then I speak with the Account specialist and give the dispute - #. She tells me that she is n't g... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 2, 2015 - I have a rushcard ... they were having some kind of technical work done on the cards I guess switching them over -, now I 'm unable to use my card that my child support payments are deposited on. I need to know when will I be able to use my card again. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam November 2, 2015 - I 'm an online college student and I receive financial aid in which I chose to receive it via direct deposit through rushcard. I just recently found out about the glitch in the rush card system. I was expecting to receive my financial aid today however, I see no pending deposits. I called rushcard customer service but when I was transferred to a representative It said my call could not be completed. I never had this problem before and I always get my funds directed to rushcard with no problem. ... |
Empowerment Ventures, LLC Prepaid card overdraft, savings or rewards features November 2, 2015 - they promised me a - credit comp and i sill havent got it ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues November 1, 2015 - I 'm - -. I 'm a Rush Card member. My pay day was Friday -. Over $850.00 was direct deposited to my Rush Card. It has yet to reflect on my account. The - # was of no help. ATM machines w/MoneyPass did n't show my direct deposit. My rent is due on - -. I 've tried calling SEVERAL times and was hung up on. I finally spoke with a Rush Card agent, # - - yesterday, -/-/15 at -. That phone call lasted - minutes and - seconds ... Most of it consisted of wait time. He tried to convince me it was an ERROR at my place of employment. I refused to believe and nor a... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 31, 2015 - I have a Rush Card and I think they have deliberately restricted online access to people 's accounts so that we will not be able to track transactions. They have issued many statements asserting that all issues have been resolved, however, unless you are willing to hold for three hrs to speak to a representative, you have no way to know how much has gone into or come out of your account. My accent information is not accessible thru their website nor their iphone app. They know this but have not taken any steps to resolve it. Keeping us in the dark only serves to benefit RushCard. I 'm sure if ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 31, 2015 - This is regarding my Rushcard prepaid card. They switched processing companies on the - I believe. Since then, People have not been able to access their money, have had money disappear from their accounts, etc. If you go to the rushcard page on -, you can see in detail the struggles people have faced. Some have been evicted from their homes, lost their cars, and not been able to buy essential things like food. As for me, I lost my card and requested a replacement card. Since this system outage, I have not been able to access the $140.00 that was in there when I still had the old card.... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 31, 2015 - I requested a replacement card from Rush Card on -, and was told it would take 7-10 business days. As of the -/-/-. I still had not received the replacement. I contacted them again on the - and was told they would send a card through expedited -. It was supposed to take one to two business days, which would have been Friday the -. I have repeatedly called and and am left on hold for hours only to be hung up on! I have been a customer for over four years with this company, but at this point I must want access to my funds. I am unable to make any purchases of any kind. I have a ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 31, 2015 - I have not been able to use my RUSH card for emergency situations sch as traveling to see my kids and also pay bills. I think it is flat wrong to be hung up on by service reps, and lied to at every turn. I need to get my money out of this system ASAP ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 31, 2015 - I was suppose to recieve a reversal from the merchant two days ago. However it has n't posted to my account there was an atm error in which the money that I was suppose to recieve was not dispensed to me however the full amount wss charged to my card. I have contacted rush card on a consistent bases just to get the run around. I am pregnant and ca n't eat because they have took my money. I have no help! I am devastated please help me! ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - Rushard has denied me access to my active account. I have in the account nearly $ 200.00+ a refund from a department store of $36.00 that bever posted. I have called, emailed and posted via social media several times. I 've even spoken to someone and was told my issue is on the radar and being escalated. Rush has made several promises to call me back with a day or hour. The phone lines are down. I have been borrowing money for gas to get to work and to feed my kids until I can make it to another payday. As a single mother of - this has a been a strain on me. Please help, what rush card is... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - I have been trying to speak with someone by calling Rushcard - number. Every time I call I 'm either on hold for - hours or they hang up, this last time the young lady was so rude I forgot why I was calling. These past few weeks have been a headache. I went from missing money to not receiving my deposits. I understand they might not come early anymore but it 's past my pay date and no - will come to the phone. I have been a member since 2011 and you would think they would handle this more professionally. They need more customer service reps and to keep their customers in the loop. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - Rush card has not been posting my deposits the past - pay periods, so this has been going on for a month. I received my last deposit 2 days late. I live paycheck to paycheck, and have been forced to borrow money to be able to get back and forth to work. I am getting late fees due to not making payments as planned. I plan my bills with my pay dates. Something must be done, I am reading all over the internet that many people are having the same problems. I ca n't access my online banking, nor can I get thru to the bank. I have held over - hours to be disconnected. Very frustrated and it se... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - I ca n't access my money. And I ca n't make transfers. My dedit card says blocked. ... |
Empowerment Ventures, LLC Prepaid card adding money October 29, 2015 - I loaded $420.00 cash to my rush card at - - on - and I am still waiting almost 3 weeks later to see the money on my card. I have emailed and called customer service on several occasions but they still have n't resolved this issue. I even mailed the corporate office a letter with a copy on the original receipt from - ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - I thought I had lost my card on - -, 2015, I tried to call in to have my card blocked and after being on hold for over an hour I logged into my online account from my computer and found that I could block my card myself. After blocking my card a few hours later I found my card. For the next 4 days I have been calling and calling being put on hold for hours and being hung up on I have yet to have my card unblocked. I have also emailed the company 's member services email twice and have yet to hear anything even though I was told I would have a response in - hours I have a daughter who ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 29, 2015 - Have n't been able to access my money on my rushcard nor have i been able to see if anything has been deposited its been twice this month I 've had this issue and i know its due to rushcard switching services. Its a great pain that needs to be handled i need my money asap. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 29, 2015 - Rush are stated the system is up and working. I called at - today and was told the system crashed again. Just tried to login and the system is still down. It 's been over - hours. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 29, 2015 - I am a customer of Rushcard for several years. About 2 weeks ago they had a system change which rendered my card useless. Since then my balance is missing - I tried contacting member services for days. The phone would hang up after - rings. I sent emails and - messages that were unanswered. After finally holding for - hours I get a rep that says he sees the discrepancy and will send it to the risk team and I will get a call back. I have not received a call. As of today the systems are down again. This is insane. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 29, 2015 - I have not received my payroll deposit. Just add me to the list of people that are waiting for their money ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 29, 2015 - I placed an order online with - in my RushCard account show as pending, called the company several times & I 'm being told they do n't see a transaction but my money is gone from my account balance! ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 29, 2015 - No access to my account or my money ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - I can not get my money off rush card. I get paid - times a month and I have part of my paycheck going to rush card. Thank - it is not my entire check. For over three years I got paid two days earlier and until - 2015 rush card put me in a situation because my money did not show up. I did not have access to an agent or online and today the same issue started over. Giving me extra money or waiving fees is fine, but how can rush card help me when I know for a fact I get paid two days early and called and was informed I had a balance. I went to a gas station and was stuck! ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - on - - weekend i was affected by the RUSHCARD fiasco.I didnt recieve my direct deposit as i normally do and when i did i wasnt able to access my online account due to being locked out. I am not able to check my balances due to the text alerts not working. the problem was said to be fixed however here it is time for pay again and i have not recieved anything. I have attempted to reach out to RUSH Card at - and i continue to get hung up on. I would just like to be able to access my money so that i can move my services elsewhere. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - On - -, Rushcard performed a so called update and stated that it would last for only a few hours. Unfortunately, the issue evolved into a much bigger problem leaving me without access to my funds or using my debit card for almost a week. I called Rushcard for a week straight and stayed on hold for over an hour with no resolution. I get paid on Fridays and my check did n't post until Saturday morning. Now my paycheck that I should 've received on Friday, -, I would 've got paid again. However, today on Wednesday, -, I still do n't have my funds on my card. My employer sent the depos... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - My card was made inactive as usual when you go over the limit for your plan in a month, prior to this the amount I had available at that time was - $.00 it was there until RUSH card system went down then the balance changed to $0.00 when I access my online account. I 've called customer service several times and have been told the system is still down at this time and no answers for me. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 28, 2015 - I am unable to access my funds on my Rushcard. My balance went from $700.00 to $8.00 in one day and I didnt use any of the money. Now I ca n't get in contact with anyone with answers and my lights have been disconnected. Can someone please help me. ... |
Empowerment Ventures, LLC Prepaid card fraud or scam October 28, 2015 - On thursd -/-/15 my employer sent my direct deposit to Rushcard. Rushcard then ppsted my deposit to my other card on my account. I tried to withdraw the money and my pin was not working. My card was inactive. I called rushcard and after a whole day on the phone i finally got it activated but was unable to change my pin. I then did a card to card transfer figuring that i would be able to take the money off that way. My full balance of - showed up for - mins then dropped to -. I have not been able to access my money or get a straight answer as to why from rushcard since. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 28, 2015 - I have been on the phone with Rush Card for 2 weeks now about my balance being at - instead of - and my card being used when I was n't using it. I tried to call and the phone is being hung up or not answer. I have been on the phone today for - hours trying to see why my card is deactivated. I got told the system was down, they sent me a new card in which I have n't received, and the next - yelled at me and now as I type I am on hold again and it had been - mimutes. They are not giving any answers about this and all I want is my money. ... |
Empowerment Ventures, LLC Prepaid card managing, opening, or closing account October 28, 2015 - I have been on the phone with Rush Card for 2 weeks now about my balance being at - instead of - and my card being used when I was n't using it. I tried to call and the phone is being hung up or not answer. I have been on the phone today for - hours trying to see why my card is deactivated. I got told the system was down, they sent me a new card in which I have n't received, and the next - yelled at me and now as I type I am on hold again and it had been - mimutes. They are not giving any answers about this and all I want is my money. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 27, 2015 - I had my direct deposit set up with Rushcard and now I ca n't access my funds. It posts the funds to the account but when I try to withdraw it from the ATM it does n't allow me to. It also wipes out my balance when I try to use it in any store or contact them about not being able to use it. Also, when I contact them they hang up in my face or tell me that there is nothing they can do until it 's fixed and they have not estimated date or time that it will be corrected. I call them everyday and as soon as I 'm connected to an agent they hangs up on me. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 27, 2015 - Rush card has been holding mu money since -/-/2015. It was several days before I received any money. ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues October 27, 2015 - Account showing $0.00 after a system glitch. I have spoke with - representatives that claim the problem is being handled. It has yet to be resolved. I have a direct deposit that will hit tomorrow. There is no way to suspend the transaction. Rushcard is not giving me answers as to if I will have access to my money. Also you have to call - times before someone answers. You call the number and it just continues to hang up. There are a lot of issues. ... |