Empowerment Ventures, LLC Prepaid Card Complaint

General purpose card Unauthorized transactions/trans. issues

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Louisiana

I had my direct deposit set up with Rushcard and now I ca n't access my funds. It posts the funds to the account but when I try to withdraw it from the ATM it does n't allow me to. It also wipes out my balance when I try to use it in any store or contact them about not being able to use it. Also, when I contact them they hang up in my face or tell me that there is nothing they can do until it 's fixed and they have not estimated date or time that it will be corrected. I call them everyday and as soon as I 'm connected to an agent they hangs up on me.

Empowerment Ventures, LLC customer in Louisiana
Oct 27, 2015

* Source: CFPB Complaint Database

Empowerment Ventures, LLC response to complaint:
In progress

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