Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Massachusetts

I had my pay check of $530.00 check # - direct deposited to my RushCard on -/-/15. I received my actual RushCard on -/-/15 and activated it. On -/-/15 my account reflected the my funds available to me in my account. On -/-/15 $530.00 ( my entire check ) was deducted from my account as a " Processor credit reversal '' transaction ID -. I have called every day since - to resolve the issue and keep getting the run around. I have spent countless hours on the phone and when I finally get a live person, they hang up on me. On -/-/15, I was finally able to get a live person on the phone and they were working to fix the error and credit my account back the missing money since the funds were taken out in error. I was told it would be fixed in 24 hours. Today is -/-/15 and I still have not received my funds. I have still continued to call every day and I am told they will fix it within 24 hours, but they still have not returned my funds. This is creating great financial hardship for me as I am not about to pay my bills or buy my daughter what she needs. They have essentially stolen my entire paycheck from me and no one is doing anything after seeing this was an error on the processors part. I need your help to please quickly resolve this matter.