General purpose card Unauthorized transactions/trans. issues
Empowerment Ventures, LLC Prepaid card department,
General purpose card Unauthorized transactions/trans. issues Michigan
I am a customer of Rushcard for several years. About 2 weeks ago they had a system change which rendered my card useless. Since then my balance is missing - I tried contacting member services for days. The phone would hang up after - rings. I sent emails and - messages that were unanswered. After finally holding for - hours I get a rep that says he sees the discrepancy and will send it to the risk team and I will get a call back. I have not received a call. As of today the systems are down again. This is insane.
Empowerment Ventures, LLC customer in Michigan
Oct 29, 2015
* Source: CFPB Complaint Database
Empowerment Ventures, LLC response to complaint:
In progress
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