Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues New York

On - -, 2015 there was a direct deposit made by job of $80.00 to my Rushcard account. That same day Rushcard made a duplicate deposit of $80.00 and then made a duplicate reversal of $160.00. I contacted the company on - separate occasions to explain why this transaction occurred and when can I expect to have my money returned to me. On each occasion I was placed on hold for more than an hour and despite promises to rectify my account the money has not been returned to me. The last representative I spoke to advised that he would take this matter straight to the corporate office to resolve and would send me an email confirmation of our conversation. This was on - and I have not heard from anyone nor did I receive the email. I am very frustrated at this situation and the lack of resolution.