Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Texas

On -/-/2015, I had and unauthorized transaction debited from my account in the amount of $190.00. I called the merchant and they advised me that they did not see the transaction in their system. I disputed the transaction the same day Ticket # -, on -/-/2015 I reached out to Rushcard and was advised that I would I to start the process over because they had system problems when I filed my original dispute. I again spoke with Rushcard the following week, and they advised my that they spoke with the merchant and was advised that they did not see the transaction in their system. The rushcard agent advised me that even after they spoke with the merchant and was advised that merchant did not see it in there system they still have to investigate the matter. I advised Rushcard that they have no right to withhold my funds after communication with the merchant collaborated my statement. Ruchcard is in violation of my consumer rights my not returning my funds after the dispute was collaborated by the merchant.