Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Managing, opening, or closing account Missouri

I requested a replacement card from Rush Card on -, and was told it would take 7-10 business days. As of the -/-/-. I still had not received the replacement. I contacted them again on the - and was told they would send a card through expedited -. It was supposed to take one to two business days, which would have been Friday the -. I have repeatedly called and and am left on hold for hours only to be hung up on! I have been a customer for over four years with this company, but at this point I must want access to my funds. I am unable to make any purchases of any kind. I have a medical condition that requires medications daily and am unable to purchase. I contacted the - office Friday - - and was told there was no package sent. Through them, but Rush Card insists it was mailed! As of Saturday - - I still have no access to or a replacement card for my account.