Empowerment Ventures, LLC Prepaid Card Complaint

Empowerment Ventures, LLC Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

I made an online transaction to - -. - and the order was cancelled almost immediately by me. I called - - they told me they do not withdraw the funds they only put a 3 to 5 business day hold on it to verify the funds. - - emailed me a confirmation that the order was cancelled and that they did not withdraw any funds. I called Rushcard Prepaid card and they called - to verify the transaction was cancelled, - - told Rush card representative they did not withdraw any funds. RUSHCARD REP. told me your funds should be in your account by - - or -/-/2015. My funds do not show up on my account with Rush card. I call and email them and no one can help me I am told the computer is loading, they put me on hold and hang up on me. The transaction shows as pending. The amount is $940.00. When I log in to see my balance it shows a balance of $11.00 and it shows pending $940.00 when I download a summary statement it shows balance $940.00, but Rushcard tells me they do n't see no transaction, but when I call They tell me different stories. The transaction was made and cancelled on - -, 2015.