Review and analysis of over 162 Checking Account complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 162 official complaints related to Checking account. Out of the 162 consumer complaints against SunTrust Banks, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 12, 2017 - suntrust charge me over $200.00 way after the account should have been close and send it to collection. when the account was close the balance was $200.00. i told them to send me a bill to pay, they never did instead i received a collection letter.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low April 4, 2017 - I have had several bank accounts with - - - and Suntrust Bank, I am on - so things are tight for me and I get overdrafts sometimes. I get my check once a month, they would sometimes not pay something or let go through just to apply - or - overdraft charges, you get a overdraft charge of -, a nsf fee of - and an extended overdraft charge fee once a week for as long as overdrafted. The accounts become overdrafted and you ca n't pay back so they close the account, and show overdrafted your checking and your savings, they have yet to explain to me how you overdraft a saving... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 30, 2017 - This is an outrageously embarrassing complaint on my behalf, yet one of a very serious matter that has left me very frightened. After receiving a financial windfall in -/-/-, I celebrated a bit too much one night and came home very late and quite - in the early morning of -/-/-. After watching professional poker on television, I foolishly decided that I wanted to try to gamble a bit with my new found money. I live in Maryland, and casino gambling is legal and regulated here, although I have NEVER been to a local casino. I was far too - to drive to a local casino, so being a nai... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 30, 2017 - I made $800.00 worth of charges for goods and services to the website - on -/-/2017 using my SunTrust Debit card. The charges were authorized by my bank, SunTrust, and goods and services were rendered. The charges appeared immediately in my account as pending charges, with the proper holds put on the funds. Almost two weeks later, I got a notice by email from my bank saying that my account was overdrawn. I checked my balance, and the account was overdrawn by - $1100.00 ( including overdraft fees ). I immediately noticed that I had $800.00 worth of new charges from -, and that the... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 22, 2017 - I have been charged over draft fees for transactions that were covered. I called to to them and they explained it was because of transactions that were covered yesterday I explained that has nothing to do with the pending charges that are covered. I have took pictures of my account when I was online and talking to the rep at the same time. The supervisor continued to talk in circles and would not refund my $72.00 for - charges that were covered. They literally just stole my money and and tried to justify it by saying it was the pending charges that were not posted and they were covered t... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 13, 2017 - I was at a Suntrust Bank location today and was ( I believe ) intentionally short-changed on a deposit. Fortunately, I counted my cash before I left the property, immediately went back into the branch and the issue was corrected by the same teller who did the original transaction. I am very concerned that this appeared to be a conscious attempt to defraud me. I tried contacting Suntrust Corporate to speak with their internal audit staff but their customer service was not able to help me. They did not even seem to know whether or not Suntrust had an internal audit staff. Suntrust website is equ... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 6, 2017 - The issue is that the my account online did not show/reflect one of the bill payments and so I thought I still had time to deposit money into the account via atm. ATM deposits are instant so I presumed that if I deposited before the charge hit, I would not be charged an overdraft fee. I presumed wrong. The bank conveniently later in the late night/morning made it so that the bill payment would show up before the ATM deposit so they could charge me a $34.00 overdraft fee.... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card March 6, 2017 - SunTrust responded to Complaint - and a representative committed personally to stop opening new bank cards without my consent. However, they 've once again started sending repeated cards that were not requested by me. This action is unethical and irresponsible. I would like to request in the strongest possible terms that SunTrust immediately cease opening new accounts or sending unsolicited new bank cards to my address.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals March 2, 2017 - My account was subject to fraudulent activity which resulted in my bank accounts being submitted to check system.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low March 2, 2017 - I had an issue with my checking account at Suntrust Bank and I went into a branch to resolve it. The personal banker said there was nobody there who could resolve the issue so I left and went to another branch location. At this location, both personal bankers had customers so I sat down to wait. When one of the customers left the manager walked out and took one look at me and then called the free personal banker into his office saying he wanted to show her something. When they went into the office I could hear laughing and joking while I waited. Both the manager and the banker are persons of -... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 28, 2017 - I was charged and overdraft fee on the same day that an item was paid in my account. It has not been 24 hours to rectify the situation. The date the transaction was completed is the same day the overdraft was charged ( -/-/2017 ). I am also using the banks Merchant Service in which I get charged as well. On this type of transaction I was charged $38.00 for them taking out $.00. I received payments on -/-/2017 from Merchant Services ans should not be charged - fees of $38.00 ( Total $76.00 ).... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money February 23, 2017 - While paying bills through Suntrust Bill Pay my - bill was entered as a rush payment for an additional cost of $9.00. This was not what I wanted, needed or asked for. There had been a red message prior, I did not know what it was, I re-entered the bill and the date was in green, so I assumed it was fixed. After I submitted the bills for payment I saw that I was being charged for a " rush payment. '' I immediately returned to the screen to cancel the payment but there was no option on that bill. It was locked into processing. I then called the Suntrust customer support and was told it is o... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 22, 2017 - On - -, - I opened an account with SunTRust Bank with an offer in witch they offer me a reward of $250.00. The terms and conditions where : earn $150.00 by depositing at least $100.00 within 14 days of account opening and completing at least $500.00 in Direct Deposit within 60 days of account opening. And earn an addition $120.00 by continuing to maintaining at least $500.00 in monthly direct deposits until - - -. I did completed both requirements for the offer. I never got any reward from them. Since - - I been going to the branch where I opend the acco... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 18, 2017 - My minor daughter had her atm/debit card stolen as well as her mobile banking account information for her checking and savings accounts at Suntrust bank hacked. The thieves used her card to make fake/altered traveler 's check and money order deposits to her account then on the same/next day used the card to make large purchases. They withdrew money from the Suntrust atm as well. This was all in a few days window from approximately -/-/2016. Her first indication of anything wrong was the bank 's fraud department calling her on -/-/2016 and she realized her card was missing. She is in high s... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 13, 2017 - My wife is the executor of her father 's estate. He passed on -/-/2017. He had an account at Suntrust Bank. His name was - - - ( deceased ). There are - siblings who are supposed to receive - each according to his will and beneficiary list provided to Suntrust Bank. My wife personally dropped off a certificate of death, which was required at the branch on - -, -, -. An employee named -, took the original and scanned the doc into their system so the disbursements could begin. Each of the beneficiaries had to submit a letter, explaining who they are with proof of ... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 10, 2017 - I have an account at - - and - - -. My direct deposit goes in on Friday with - - AND - - - on Friday therefore, on Saturday - - and - money is in my account. But, Suntrust posts my money on Monday. There are people on my job who banks with Suntrust their money is availbale on Saturday to with draw out of their accounts. It looks as if the deliverably post my money on Monday to create fees. When made the direct deposit at the beginning of the account it was in there on Saturday. Now, they manipulate my deposits in the past 5 years to charge me fees. - -... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals February 8, 2017 - I have a checking account with SunTrust bank. The last transaction that I made personally was a $400.00 deposit in - of -. My statement ending - -, - shows I have a balance of $550.00. I have made no transactions since. In - - I received a letter in the mail from SunTrust stating a deposit was made to my account in the amount of $1400.00 and the letter informed me that $800.00 of the deposit was not available for withdrawal. I made no such deposit. I went online and checked my account and found my account was overdrawn. I saw several transactions that were not mine... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card February 2, 2017 - My wife and I have a joint account with SunTrust ( branch is at - - - -, - - GA - ). We received a rogue charge to that account for a clothing purchase we had never made for $240.00. We called the bank to inform them and to halt the processing of the transaction. The bank told us that the transaction had been made on a different card ( My wife had had an account in her sole name with her own debit card for that account, however she had closed that account 3 months earlier and that account had disappeared from any view that we had ). As her old account was linked to our ... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card February 2, 2017 - Debit card was stolen and used to make bad deposits and withdraw cash from my son 's checking account. Additionally, the card was used to make purchases. I reported the lost card immediately upon my son realizing that he did n't have it. Suntrust opened - cases for the reported fraud on -/-/2016. On -/-/-, I received notification that the cases were opened. On -/-/-, after I received notification that my case ( claim ) was denied. On -/-/-, I went to a local branch to discuss the case since the customer service telephone service could not give me any details on the denial. ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 31, 2017 - I have reported to the financial institution fraudulent usage of my information... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 27, 2017 - I have been banking with Suntrust for a few years. I have two checking accounts and savings accounts. I have my payroll direct deposited every two weeks in my account. I use my debit card for all my purchases. Recently my account was froze on -/-/2017 for some unknown reason. I am not able to make purchases, or pay any bills since my bank account has my funds in it. I have not received any correspondence in the mail regarding my back account. No one online or in person seems like they can help me, or tell me why my account is like this. I have my income tax being deposited in my account in t... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 25, 2017 - On more than one occasion, my bank has charged my wife and me an overdraft fee on our joint checking account without an actual overdraft occurring that we can see in our records. When this " overdraft '' occurs, the bank puts charges our bank credit card, although we are not overdrawn. In addition, we are charged a separate overdraft fee. When this happens, we are required by the bank to come to a branch and show that our account is not overdrawn, and the bank takes the charge ( s ) off the account. We have been dealing with this for approximately three years, and it 's frustrating and time-co... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 25, 2017 - To Whom It May Concern : I am seeking counsel to represent me and take SunTrust Bank to court for violating my privacy, for abusing me financially, for violating too many CFPB guidelines, along with misrepresentation of their products/services. This is what I sent counsel, but I wanted you to be aware of my concern as well.I opened a SunTrust bank account a few months ago. Knowing they did not have local branches, I wanted to insure my money is accessible should I need it, but not as easy accessible to go thru all of my savings having recently sold my house. SunTrust bank housed about $10000... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low January 20, 2017 - On -/-/- I received an overdraft fee of - , from Sun Trust despite denying overdraft coverage on -/-/2016. By denying overdraft coverage I wanted my card to stop processing transactions and be denied at the retail institution. This did not happen. I went into the Sun Trust bank located on - - - -, - -, MD - around - and the Branch manager - - refused to reimburse me the overdraft fee.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals January 18, 2017 - At -, on the date of -/-/2016, My wife, made a deposit to our business account through an ATM at Suntrust Bank in - - Florida. ATM ID -. After depositing the checks into the ATM and submitting the deposit, she was returned an error receipt stating that we should contact customer service. Important to note that the checks entered into the ATM were not returned and were held inside the ATM. At the moment I was informed that night, I made a call to the support center and was assured that the deposit would be in the account the following day. I went about making regular purchases... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card January 14, 2017 - On - -, I tried to pay my - Bill and the payment was declined. Before this occurred, I tried to used, my debit card several times and the transactions were declined. On - -, I went online to pay a medical bill. I received a message that the transaction was decline. I called Suntrust Customer Service on - - and was told that was debit card was flagged for suspicious use and blocked. I asked for what reason and they said for the - Payment. I was transferred to the fraud department and told the same thing. I asked the Fraud Department if she would please search my account ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 7, 2017 - the bank took without our or my wife 's authorization her paycheck and deposited it into the wrong account ending in - when with her work we changed the direct deposit weeks ago and then the back took their own initiative to deposit into that account - ( which by the way should have been closed on - -, 2016 per my request with a phone agent @ Suntrust Bank ). The bank should have deposited her entire check into the account ending in - per my wife 's request through her work and by contacting the bank. Furthermore there are charges which the bank should have honored in the accoun... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card January 5, 2017 - I was introduced to this young man by an acquaintance, this young man told me he had a business venture that he wanted me to be apart of. I was very skeptical and I ignored him for a long time. He kept on constantly pursuing me. One day he said to me he will prove to me that the business venture is legitamate by giving me a check to deposit into my account which he told me was from all the other people that were going to participate with us as business partners. He gave me the check stating that this was from everyone in the business venture and that once the business took off we would then di... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management January 2, 2017 - SunTrust breached confidentiality laws and handed - pages of my personal records to my to ex-husband. I have an open case with Suntrust. I received a letter today from Suntrust basically saying since the accounts were linked he had access to my personal information even without his name being on all the accounts.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management December 21, 2016 - Multiple times now ( - of which documented below ) I have been charged an overdraft item fee for an item that did not overdraw my account. After I contacted Suntrust Banks the first time I was told that I did not understand their policies and what had occurred. I was told that if the person helping me could simply show me what they saw that I would understand but since they couldnt they would refund me - of the - overdraft fees that had occurred ( the first of which was unwarranted and the subsequent ones were a byproduct of the $36.00 fee I had been charged )... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card December 19, 2016 - I filed a complaint aganist Suntrust bank in - 2016. Money was missing from my bank account - I went through the fraud dept and filed a case it was denied at that time I requested all documents from Suntrust that led to they denying my case. I never received the documents. I filed a rebuttal for the denial of my case, suntrust had 45 days to return a decision, on day 60 I called them no new notes were in the system then a week later they send another denial letter. I again ask for documents that explain why i was denied and documents that support why i was denied. I got the same blank fo... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management December 16, 2016 - The bank began charging us penalties for no reason ( $36.00 ) we complained and they admitted their computer was in error, they gave us several different excuses but even though they always have confirmed they have our funds and all penalties are bank errors they refuse us any access to our money until they solve Their problems. After serveral weeks of this and checking on line we discovered this is a pattern with this bank. We feel this will potentually end up another bank scandel. We hope you can help before thousands of more people are harmed.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low December 1, 2016 - I have a huge amount of NSF fee 's. This bank will show a balance one day and a different one the next. They have pending transactions and then the next day they post in a different order. They have taken my paycheck. I need these funds reimbursed to me. This is causing a huge financial strain for me.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low December 1, 2016 - My bank charged me an overdraft fee and a extended overdraft fee. My account was overdrawn for 5 days and I received a - $ fee. This is not my first time having trouble with suntrust bank. My check is only - and they are taking - for 5 days. This extended overdraft fee is anew policy that I am unaware of. this bank is a rip off and will take money any chance it gets. please help me get my money back! Suntrust... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 23, 2016 - On -/-/2016, I called to informed Sun Trust that I was resending my permission for them to do and automatic debit for a car payment I have with Sun trust. At no time was a advised they could not stop the payment what I was advised of is that the payment will not be deducted. Thereby the purchases that were made where made in good faith based on the information that was provided by your customer service rep, that the car payment WOULD NOT BE DEDUCTED On -/-/2016, I a beginning day balance of - $330.00. Items were presented to my account as follows : Overdraft fee of $36.00 was ... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money November 21, 2016 - This is complaint against Sun Trust Bank. - accounts were fraudulently drained of $200000.00. between - - and - -. Some of the money has been returned to the account in the form of provisional credit $26000.00. The remainder has not been returned. It has been four months and Sun Trust will not return calls from fraud investigator. Case # -... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management November 20, 2016 - , On - - 2016, I went into the Suntrust - - - - Branch, I had received a large deposit that went in my account. I went in to the bank and agreed to pay the entire amounts that I owed Suntrust for a closed checking and savings account. The banker added the amounts and provided me a with-drawal slip for the total amount due, there were two cashier checks made out to the department to which I owed, I have copies. I see on - - 2016 Suntrust processed a draft out of my other account for the same amount that I paid one account on - - 2016. I was never contacted by any r... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card November 17, 2016 - On - the - of 2016 I made a purchase at a store in the amount of $130.00 for the remainder of that day I did n't make any additional purchases. I was contacted by Suntrust bank later that evening because a fraud alert had been issued on my account. I spoke with a representative from the fraud department and it was discovered that - was charged on my debit card. I realized that I had lost my debit card and it was found and then used without my authorization or consent. Suntrust issued a provisional credit but later determined that no error occurred and reverse the decision along with... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money November 14, 2016 - My bank processed the same check twice, causing an overdraft. Then they charged me a fee for the overdraft.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 14, 2016 - My bank ( Suntrust Bank ) is not upholding my fraud claim against a company called progressive for $130.00 that was charged 5 times. Neither my wife or I have authorized any charges from them and we are furious this fraud claim has not been upheld. The charges total $670.00.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 11, 2016 - SunTrust has continually been charging me bogus overdraft fees and they also charged me $51.00 in account maintenance fees. I 'm tired of it. Occasionally I have to transfer money from my savings account to my checking account as my paycheck fluctuates. Despite the fact my account balance never goes negative, they now charge $12.00 for the privilege of me transferring my own money. They have also recently revised their rules so that even if the money is in the account before close of business, they will still be able to charge the $12.00 overdraft.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 10, 2016 - i put a check into my account on - -,2016 i made a few purchases all the amount is accounted for yet Suntrust Bank still charged me - over draft fees every time i put money in there they hold the money extra long then charge me a fee even if when i had not over drawn this is a copy of my statement pay close attention to the dates and how they take the money - RECURRING CHECK CARD PURCHASE - - NY - $14.00 - RECURRING CHECK CARD PURCHASE - - CA - $16.00 - POINT OF SALE DEBIT - - - $110.00 - POINT OF SALE DEBIT - - - $50.00 - POINT OF ... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 9, 2016 - I walked in to the Suntrust bank in - - -, which was actually my birthday because I my father sent me some money to put down on my new car that I leased and also to collect the funds from some returns that were posted from -, from my debit card issued by Suntrust and when the the returns posted to my account, I walked into to the branch to withdraw the funds and the teller informed me that they needed to verify these return and froze my account suspecting fraud. I felt that I was racially profiled and being accused of committing an act of fraud when none such incident occurred. I p... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management November 9, 2016 - Suntrust closed my checking account, due to inactivity, without informing me, and has sent the $5000.00 to state of Virginia. After dozens of calls and visits to bank, including escalation, no one is helping me get my funds. The label " inactivity '' is incorrect because the checking account has a monthly direct debit to pay a Suntrust 2nd mortgage for the last 5 years. The only reason I ever set up the checking account was because they reduced my 2nd mortgage interest rate by .25 % for arranging the account and auto payment.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low November 8, 2016 - Sun Trust Bank has been arranging it 's deductions from my account to result in overdraft fees. I have also been informed that it has done away with showing it 's customers a running balance, making it impossible to know one 's balance at any particular time or to reconcile one 's account. Such predatory practices have been instituted to directly increase the likelihood of customers incurring numerous overdraft fees. It is impossible to prevent such fees.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals November 3, 2016 - I paid - mortgages using my Suntrust business checking account. On -/-/- online banking showed I had insufficient funds but all - were posted, not pending or on hold, and I was charged $38.00 for each for insufficient funds. The next day, -/-/-, Suntrust added an additional $38.00 return fee for each of the -. This was in addition to the $38.00 insufficient funds fees. I think I should have been charged one or the other, not both.... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low October 31, 2016 - i am having an issue with the overdraft fees my bank is charging me. On - I checked my mobile banking app to see how much money I had after a weekend of shopping. I spoke to a customer service rep and was informed that all the fees i incurred were correct to the sum of -. This balance has increased to - dollars in the matter of a week. A - $ that comes out automatically should have been rejected if the funds were not available was processed just to turn around and give me a - $ fee for the transaction. I find these practices to be criminal and predatory.... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money October 28, 2016 - I been a account holder with SunTrust Bank for many of years. I currently have a checking & savings account with the Institution. Approximately 2 weeks ago I notice a fraudulent deduction from my checking at that time I continue to review my past account history and noticed I had several unauthorized deductions from my checking account - from the same company and - from another company. I filled a claim with SunTrust Bank in - Md Branch on Monday, - -, 2016. Friday around - I called to check the status of the investigation the the representative of SunTrust stated that they s... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 28, 2016 - I was in contact with this bank a number of times and sent email messages via online cash manager about fees applied from the bank on this account. My last interaction was with - and - via chat at -/-/- about the status of the fees and the account closing. I was told that fees would be applied and that I had until -/-/- or 60 days from the account being overdrawn ( this excludes weekends ) to pay my account or wait until the fees were applied. On -/-/- I log onto my account and to my shock they closed this account on -/-/-. I called their worthless team of reps and ev... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money October 27, 2016 - -/-/2006- noticed that banking account with SunTrust had been depleted by unauthorized transactions. Contacted bank of fraudelent charges and submitted police report the same day. SunTrust opened a fraudulent joint account ( over the phone ) with someone pretending to be me and then allowed all the money in the account to be moved out of my account in a three day time period. Have been fighting to receive our funds now for 11 days without much success. The lead investigator - - has not given affadavits in a timely manner and does not reply to e-mails, or phone calls in a timely fashion... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card October 26, 2016 - On -/-/2016, I realized that my ATM card was used without my authorization. I contacted SunTrust Bank to report the problem. I received immediate credit, there after a week later the credit was reversed out of my account, where the SunTrust Representative stated that the charges were in fact valid. I sent rebuttal statement to continue to have the matter resolved with no success. I filed a police report to hold the responsible party who used my card without authorization accountable. The lead investigator for SunTrust Bank is stating that I was the primary user and that the claim has b... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card October 22, 2016 - I made a purchase with my debit card and the retailer processed it but claimed it never collected, so I was instructed to cancel my order and re-order. I did so and my money was not refunded. I disputed the transaction with SunTrust and provided all the documentation from the retailer showing the transaction, the cancellation, and the details of the amount ( $720.00 ). This dispute was placed on -/-/- and every time I inquire about the status, I get a canned response that they are " still looking into it. '' It 's been almost 3 months, I 'm a single working mother and need that money ba... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low October 22, 2016 - Bank charged me overdraft fees despite the fact that the account was not overdrawn.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 21, 2016 - SunTrust bank not only charges you overdraft fees but after 5 days they charge additional overdraft fee. I have never heard of this nor has any other bank I have deal with does this. I think this is total unfair... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 19, 2016 - In 2015 a fraudulent check was deposited in my Suntrust account, I notified ny local branch manager it was reported to the fraud department. I also filed a police report on Identity theft previously. My Account was overdrawn because of this check. Suntrust prematurely closed the account. Leaving me with a balance I assume. This was reported to collections but I was made aware. Now i have a problem with being in chexsystem with both Regions And Suntrust.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 17, 2016 - Prior to - -, I was given a $500.00 personal check from my landlord in rejection of my rent, which I had paid her. On the morning of - -, I deposited that check into my account at SunTrust ; the funds pertaining to that check were made available that evening. On - -, I made a withdrawal of $1100.00, resulting in remaining a balance of $70.00. The following day ( - - ), I received an envelope wherein was a slip of paper declaring that $500.00 was withdrawn from my account on - -, resulting in a negative balance of $510.00.... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals October 15, 2016 - I have been banking with SunTrust for over 30 years. My now - husband and I opened an account for my son when he was a minor, with my husband and my name also on the account. My son is now - years old and a college student at -. My son 's student account was hacked and someone obtained his personal data. They used that data to make - mobile deposits into my son 's account, then called his cell phone and told him they mistakenly deposited money into my son 's account and threatened to report him to the police if he did not wire the money to them immediately. My son panicked and went... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 14, 2016 - I have on-line banking with Suntrust in Florida but am currently living in the -. I need to wire transfer a large sum of money for my living expenses to my - bank account but Suntrust are refusing to allow me to do so. They say I need a wire transfer PIN number and the only way to get one is by visiting my branch in Florida. I am financially unable to comply with this unreasonable demand.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 12, 2016 - I have tried to open an account with Suntrust in conjunction with my - - Member Account. I opened the account online around -/-/-. Suntrust Policy states that an account had to be inactive for 90 days to be closed for inactivity, says the Suntrust representative. Although, somehow my account was closed on - fifth. I just received my Debit Card today, on -/-/-. When I called to activate my card, I was transferred to the Representative that explained the earlier statement, and was told that my account had been closed due to inactivity. When I started questioning that decision ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 9, 2016 - I received correspondence from SunTrust Bank on -/-/2016 about bank accounts for me. I never opened any accounts with them so I called them and they assured me that they had already closed the accounts and realized that they were fraudulent. They said that they had been opened on line but there were never any deposits made to them. I recently received additional correspondence dated -/-/2016 from SunTrust bank about the same accounts. My concern is that their practices are unethical. I have never attempted to open a bank account or credit card services with SunTrust Bank in person ... |