SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Virginia

On -/-/2016, I realized that my ATM card was used without my authorization. I contacted SunTrust Bank to report the problem. I received immediate credit, there after a week later the credit was reversed out of my account, where the SunTrust Representative stated that the charges were in fact valid. I sent rebuttal statement to continue to have the matter resolved with no success. I filed a police report to hold the responsible party who used my card without authorization accountable. The lead investigator for SunTrust Bank is stating that I was the primary user and that the claim has been denied and closed.