SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Using a debit or ATM card Georgia

Debit card was stolen and used to make bad deposits and withdraw cash from my son 's checking account. Additionally, the card was used to make purchases. I reported the lost card immediately upon my son realizing that he did n't have it. Suntrust opened - cases for the reported fraud on -/-/2016. On -/-/-, I received notification that the cases were opened. On -/-/-, after I received notification that my case ( claim ) was denied. On -/-/-, I went to a local branch to discuss the case since the customer service telephone service could not give me any details on the denial. The branch VP talked to corporate staff via phone while I was there to better understand the denial and appeal process. I was told that I would receive information via mail about the appeal process. On or about -/-/2016, after having received nothing via mail or email, I again went to the branch office to discuss the matter. She again discussed the case with corporate staff via phone in my presence. I was told that I needed to file an appeal if I disagreed with the findings. On -/-/-, Suntrust sent me two letters : one


well as the police report. On -/-/-, I stopped by the branch office and asked if the VP could help. I told her that I had sent the appeal and received nothing even though the previous correspondence to Suntrust had resulted in almost immediate responses. I emailed her a copy of the letter that afternoon. On -/-/- and -/-/-, I received emails from the VP inquiring about responding via a " rebuttal form ''. I have received no written response to my -/-/- appeal nor have I been reimbursed any of the stolen funds or bank charges due to insufficient funds.