SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals Virginia

I have been banking with SunTrust for over 30 years. My now - husband and I opened an account for my son when he was a minor, with my husband and my name also on the account. My son is now - years old and a college student at -. My son 's student account was hacked and someone obtained his personal data. They used that data to make - mobile deposits into my son 's account, then called his cell phone and told him they mistakenly deposited money into my son 's account and threatened to report him to the police if he did not wire the money to them immediately. My son panicked and went to the nearest SunTrust bank in -, VA and withdrew $3500.00, and then went to an ATM to withdraw another $1500.00. He then wired the money to this person through - -. The mobile deposits were bogus and later were returned, leaving a negative $5000.00 balance on my son 's SunTrust bank account. If SunTrust had followed basic security procedures, this fraud could have been prevented. If SunTrust had looked at the endorsements on the back of the bogus deposits, they would have seen that the endorsements did not match my son 's signature. Also, SunTrust should have never allowed my son to withdraw money from funds that had not cleared the bank yet. Since my name was still on my son 's account, SunTrust has demanded that I pay them the $5000.00 back and have already taken $1300.00 of that amount out of a Savings Account I had with them.