SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

SunTrust Banks, Inc. Bank account or service department,

Checking account Making/receiving payments, sending money North Carolina

-/-/2006- noticed that banking account with SunTrust had been depleted by unauthorized transactions. Contacted bank of fraudelent charges and submitted police report the same day. SunTrust opened a fraudulent joint account ( over the phone ) with someone pretending to be me and then allowed all the money in the account to be moved out of my account in a three day time period. Have been fighting to receive our funds now for 11 days without much success. The lead investigator - - has not given affadavits in a timely manner and does not reply to e-mails, or phone calls in a timely fashion. We have only received - affadavits regarding the case and are still missing -. At this time -/-/- ( day 11 ) no money has been replaced in the account. Recieved one case # affadavit at the end of business day Friday -/-/-, notarized and scanned on -/-/- and also sent certified mail on -/-/-. Still have not had recieved any stolen money replaced into account. We hired a lawyer to help navigate and the company refuses to provide our lawyer with requested information.

SunTrust Banks, Inc. customer in North Carolina
Oct 27, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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