SunTrust Banks, Inc. Bank Account Or Service Complaint

Checking account Deposits and withdrawals

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals South Carolina

I was at a Suntrust Bank location today and was ( I believe ) intentionally short-changed on a deposit. Fortunately, I counted my cash before I left the property, immediately went back into the branch and the issue was corrected by the same teller who did the original transaction. I am very concerned that this appeared to be a conscious attempt to defraud me. I tried contacting Suntrust Corporate to speak with their internal audit staff but their customer service was not able to help me. They did not even seem to know whether or not Suntrust had an internal audit staff. Suntrust website is equally unhelpful. The links to the Fraud and Security section are all addressed at external sources of fraud.

SunTrust Banks, Inc. customer in South Carolina
Mar 13, 2017

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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