SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals Georgia

I have a checking account with SunTrust bank. The last transaction that I made personally was a $400.00 deposit in - of -. My statement ending - -, - shows I have a balance of $550.00. I have made no transactions since. In - - I received a letter in the mail from SunTrust stating a deposit was made to my account in the amount of $1400.00 and the letter informed me that $800.00 of the deposit was not available for withdrawal. I made no such deposit. I went online and checked my account and found my account was overdrawn. I saw several transactions that were not mine and I immediately contacted SunTrust fraud to report this to them. During their investigation Suntrust found out that one deposit of $1400.00 was posted to my account in error and they reversed this deposit. Suntrust credited my acount for $4.00 which was the amount of the first fraudulent withdrawal from my account. The final fraudulent transaction was a debit of $940.00.


Today I received a letter from Suntrust Fraud that they are denying my case. I have all of my ATM cards which I have never used and all of my statements so I do not think someone stole a statement out of my mailbox. I have all of my checks as well. I really do not understand how this can happen. Suntrust Bank allowed a cancelled check from another bank that is dated cancelled - to be used to withdraw $940.00 from my account and Suntrust concluded that no error occurred.