Review and analysis of over 741 Checking Account complaints against USAA Savings
USAA Savings consumers have reported over 741 official complaints related to Checking account. Out of the 741 consumer complaints against USAA Savings, 15% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 99% were processed in a timely manner. 22% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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USAA Savings Bank account or service using a debit or atm card April 5, 2017 - To Whom it may Concern ; My name is - and my husbands name is -. We have been banking with USAA for about 10 years with no issues but currently we are experiencing a problem with Fraud and USAA emptying out all of our accounts to cover the offset the amount of the fraudulent activity that has taken place out of the State of -. We notice our situation on the -/-/2017 when we discovered through our online banking account multiple electronic deposits happened on -/-/- and -/-/- totaling up to around $20000.00 were made then multiple ATM cash withdrawn totaling up to $2000... |
USAA Savings Bank account or service using a debit or atm card April 5, 2017 - -/-/2017 -, IL - ( - ) - - USAA Federal Savings Bank -, T- - ( - ) - RE : Consumer Complaint, Joint Teen Checking Account MAJOR PARTIES INVOLVED : USAA FSB Representatives I spoke with : - ( -/-/2017 ), - ( -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), - Fraud Department ( multiple days beginning -/-/--/-/2017 ), --Supervisor Fraud Department ( -/-/--/-/2017 ), - ( -/-/2017... |
USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - Account was closed by bank they wo n't release funds for at least 60 days. I understand they do n't have to business with me\ can close account but want my funds returned.... |
USAA Savings Bank account or service account opening, closing, or management April 3, 2017 - I, - -, had an active account with USAA, which I had for several years with no problems. Approximately around -/-/--/-/2015, I alerted USAA of fraudulent activity on my account. This was the result of me losing my bank card and it was being used in another state. I am a - veteran with memory loss which I have to write pin numbers on the back of my cards to avoid forgetting. I personally advised USAA that monies was taken out and deposited into my account fraudulently. At this time - of my children 's accounts were linked to mine. All - accounts were frozen which caused a... |
USAA Savings Bank account or service account opening, closing, or management April 2, 2017 - USAA BANK is not an average bank, its an average insurance company, no they are above average ; meaning they -, liars, sinners, and work closely with all the - of theivery, I am building a huge case against them, i have several letters from regulators agreeing with my finding after USAA BANK Was investigated. They can not be trusted, they buy their BBB credit rating and no doubt pay for their positive feedback cause I never met ONE PERSON who has not had same issues as me, they are disgusting and I refuse to let go of what they did to me, I hate them. After being robbed of all personal b... |
USAA Savings Bank account or service account opening, closing, or management April 1, 2017 - USAA Bank, clearly advertises that family members of veterans may obtain checking accounts with them. That is only partially true. In there national commercial they clearly state that siblings of veterans may obtain an account. When you call USAA Bank, a sibling is not allowed to obtain an account.... |
USAA Savings Bank account or service deposits and withdrawals March 24, 2017 - Last year I found out my daughter had some fraudulent charges on her USAA checking. When we initially opened the account she was a minor and the account was put under my name. Last year I was checking my accounts and noticed that there was a check deposited for around $10000.00. There were also - charges to - different - for about $3000.00 each. I immediately contacted my wife to cancel the card ( I was stationed in - at the time ) and I called the USAA fraud department to file a claim. Over the next few days we waited for someone to get in touch with us to figure out what the ... |
USAA Savings Bank account or service deposits and withdrawals March 23, 2017 - I have an checking and savings account with USSA. My brother and I have a joint checking account, but separate car insurance policies. Ussa completed a ACH of $170.00 from my checking account to pay my brothers car insurance without my permission. I spoke with Ussa customer service on -/-/2017 and they would not give me specific information about whom authorized with ACH of $170.00 from my check account and where this $170.00 was applied to. I pay my car insurance of $58.00 each month from my checking account. I was on the phone with Ussa supervisor for more than an hour without gett... |
USAA Savings Bank account or service account opening, closing, or management March 22, 2017 - Usaa try to close my account and do n't want to do business with me because of a defect of not including the number on my account... |
USAA Savings Bank account or service deposits and withdrawals March 9, 2017 - I have multiple accounts with USAA. ON -/-/17 USAA. On -/-/2017 I deposited a $300.00 USPS Money order made out with me as the Payee into my Checking account. According to their Depository Agreement the funds should have been available with in 2 business days. USAA put a 7 business day hold on the funds. On the day before the funds would be released I had a balance of $220.00 and an available balance of $23.00. At this time a $30.00 ACH payment was presented. This would have caused a $7.00 negative balance. My overdraft protection linked to my USAA Account Card was charged $... |
USAA Savings Bank account or service problems caused by my funds being low March 8, 2017 - I have been diligently trying to close out and reopen an account that has been compromised several times first by Debit Card now by ACH. I opened an ACH claim sometime ago and the fraud issue was resolved. I was told the account was to be closed but that never happened. After trying to open a new account I was told that because of the excessive overdraft ( which was caused by fraud ) I was not able to open a new account but I could keep the compromised account open. Since then my account has yet again been compromised. I spoke with someone in the CEOs office today whom was supposed to handle t... |
USAA Savings Bank account or service deposits and withdrawals March 3, 2017 - Regular biweekly deposits started appearing in our checking account at the end of last year. Neither my mother nor I knew why these deposits were being made, nor by whom. When the bank was contacted, they said they would try to find the source of the deposits as the only information available on our statements was " - BIWEEKLY [ and the last - of my mother 's SS # ]. '' The bank never contacted us. We called and made the request again. Again, no one got back to us. The third time I contacted the bank I was told that the only information they knew was that it was being transferred by ACH,... |
USAA Savings Bank account or service making/receiving payments, sending money March 2, 2017 - There has been fraudulant activity on my account. I have made contact with the bank and they are not trying to help me in any way. They told me that I am participating in some sort of scam so there is nothing they can do to help me. This is the second time in the past 30 days that something like this has happened. The first time, they claimed they looked into it and found nothing wrong but did reverse my funds. Now, this has happened again and they are not willing to help me at all. There was over $4000.00 deposited into my account not by me and I do n't know who by and then it was taken rig... |
USAA Savings Bank account or service deposits and withdrawals February 21, 2017 - Starting in - -, I noticed my USAA checking account ending in - was suddenly in the negative ( over $1500.00 ). I had not made any large purchases to create this negative balance. I spoke with USAA who informed me that my account was negative due to multiple $800.00 transfers ( deposits ) coming from an external account I did not authorize - an external account which had been closed with no activity for over 2 years. USAA claimed that the external account was nicknamed " -, '' however, this name is unfamiliar to me and I have never nicknamed any account " -. '' These $800.... |
USAA Savings Bank account or service using a debit or atm card February 19, 2017 - Someone stole - from my account from usaa. I was told a provisional credit would be provided this was at multiple places according to usaa it was all me and the provisional credit never hit my count as their company promises about fraud cases. Apparently they got all their video footage within less than 24hrs and closed it out. I asked the man at the location one rep provided me and I asked for the manager if usaa contacted them on -/-/- about video footage he said no nothing yet usaa - said they did yet they have n't sent me anything proof that they claimed no video or photos. The ... |
USAA Savings Bank account or service deposits and withdrawals February 18, 2017 - I 'm not certain if this is a USAA banking issue or a general banking issue, but it is an issue. I deposited a check via mobile banking on -/-/-. I should have shredded the check right away but USAA said it could take 3 business days for them to accept the deposit. I set the check aside, then - happened. On -/-/- my husband saw the check and thought I had n't deposited it yet. He took it to a local bank and somehow it was deposited into a seldom used savings account. Neither my husband or I realized this had occurred. On -/-/- USAA deducted the deposit that was made on -/-/... |
USAA Savings Bank account or service account opening, closing, or management February 16, 2017 - I would like to close the checking account ending in -. I spoke with -, -., -, -, as of -/-/-, and am being told that my checking account will be closed. I would like to keep the lines of communication open so as to see why they would not qualify me to close the checking account. They seem to want to hold onto the $110.00 and apply to car insurance and keep me a customer. I still am car insurance customer. I 've been hospitalized before -/-/- when I asked to close USAA account and female rep called the police on me and i got processed through -, discharged, and US... |
USAA Savings Bank account or service account opening, closing, or management February 2, 2017 - I have been unemployed since -/-/- last year. In -/-/2016 I because unable to pay the requested amount on my - credit cards I have with USAA. I kept paying them, it was n't much, but I paid them every month till they went into charge off because USAA refused to work with me. When the cards went into charge off, USAA changed my ability to view and operate my bank account. Instead of being able to use the desktop version, USAA will only allow me to use the mobile version. There are a lot of functions I can not use in the mobile version. In other words the account use has been severely ... |
USAA Savings Bank account or service account opening, closing, or management February 1, 2017 - On the - I submitted a request for Asset Verification. I sent USAA blank form I needed by -/-/- since I was going to move. No AVF no keys Since then : Did not fax as promised. Called said they lost it and resubmit Called. No one had any idea. ON rep said it did not exist, yet I had it in my hand Called. Rep said she found it and nothing was ever sent to me or manager at - -. While I was on phone. Was told the document was in my USAA email Guess what? Not there Called again. Resubmitted form again ( about 7 times by now ). They said they could not find it Was promised by agent y... |
USAA Savings Bank account or service using a debit or atm card January 31, 2017 - USAA promised they would not charge Foreign Transaction fees when they forced customers to switch from Master Card to Visa. They are now saying that this only applies to the credit cards. They have done a bait and switch and deceived customers. It is documented several times in USAA communities that there would not be Foreign Transaction fees for Visa cards.... |
USAA Savings Bank account or service deposits and withdrawals January 30, 2017 - On -/-/2016 we had our checking account hacked by someone named -. USAA Federal Saving Bank then says it was our fault because it looks like we gave this person our token, which it takes to get into this account. I guess they think their tokens are beyond breaking into. We do n't know any of the - people that were indicated in our checking account fraud. They have found us guilty without even letting us prove we did n't do this.... |
USAA Savings Bank account or service deposits and withdrawals January 28, 2017 - -/-/-, I fell victim to an e-check scam. USAA Federal Savings Bank assumed I was part of it. After 19 years, they assumed I was a criminal. The scam started on -/-/-. A person claiming to be from the human resources department at the - - contacted me. She said I was shortlisted to interview for an available position based on my talent.hubstaff.com resume. I did n't recall applying for the company. However, after an exhaustive year looking for a permanent position, I let this slide, along with her - address. I followed the instructions, and used my - address to contact... |
USAA Savings Bank account or service account opening, closing, or management January 26, 2017 - On - -, 2016, USAA bank restricted my access to my bank accounts. The bank subsequently closed my accounts. They told me they sent a check to my address on - -. Over the course of the past 2 months I have spoken with the bank in 29 phone calls. When I spoke to the bank today, the representative told me the bank sent the check to the wrong address. He went on to tell me the bank could not stop payment on the check. He said I would have to wait another 90 days. At that point the bank will issue another check, and mail it to me. The bank has approximately $20000.00 of my money. I ... |
USAA Savings Bank account or service using a debit or atm card January 25, 2017 - On -/-/2016 I submitted a debit card dispute from my - purchase in -, -. When I got home from -, I read about all these - scams in --where I purchased from their factory. I read articles that jade is enhanced for mass production and called - and there is no way to tell if the jade is real or not. No one in my - group bought any jade. Only I made a purchase at the jade factory in -. I was concerned that I 'd been taken for granted by my tour company-who admitted that the tour guide was no professional. Now that I got back from -, -, I realize even more tha... |
USAA Savings Bank account or service problems caused by my funds being low January 24, 2017 - The subject of the dispute is inappropriate NSF charges by the bank, and the failure of the bank to respond to communications. After failing to resolve the issue while the account was active, the bank closed the account in write off status. After communicating with others in the Executive Resolution Team I was directed to a manager named - who placed a single call to me on -/-/- and left a message. I subsequently returned that call to the Customer Service area extension - on -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, leaving all relevant information at the time a... |
USAA Savings Bank account or service deposits and withdrawals January 24, 2017 - Back in - of - I had a direct deposit of - dollars that went into my checking account at the time with usaa, well there was fraud on the account not due to my own doings but a guy that I met online and gave him the information to put money in my account. They put my account on hold and locked it out due to this guy ( - - ) he would call himself, I even reported him to the FBI and still have emails that he sent me from that time, they have requested information to prove my identity and I did, every time I would call them to see if they had come up with an answer they would either... |
USAA Savings Bank account or service deposits and withdrawals January 18, 2017 - The USAA FEDERAL SAVINGS BANK, -, -, T- - is EMBEZZLING money through access of my account. USAA is accessing an account that has been closed for over 2 years.The - of -, - stated that no activity has taken place on this closed account. Who is able to access a closed account other than an EMBEZZLER? USAA stated that USAA can open a closed account to make deposits but not to withdraw. That 's a clear sign of POTENTIAL FRAUD. I have not authorized anyone to transfer any money from or to any other account. I do not know of any SUPPORT THE TROOP accounts. I have provided proof of... |
USAA Savings Bank account or service account opening, closing, or management January 13, 2017 - This morning I tried to use my account to gas in my car and found out that my card, that they sent to me 2nd day air was closed. I called and they said a fraud was done against the bank. I did file a claim for funds that were taken out of my account two day before but it was fraud against me ... I talk to the rep and she said that I will receive my funds in 60 days. I explain to them that my money was just deposit into the account and that money was to used for food for the kids and to be able to have gas for the car to get back and forth to work. I told them we had no other money then the mon... |
USAA Savings Bank account or service account opening, closing, or management January 10, 2017 - Due to some financial difficulty I requested from USAA Federal Savings Bank relief on paying my credit card ( USAA - - Card - ) and was granted a two year reduce payment plan were I would pay every - of the month $170.00 so I can get caught up with bills and not file for bankruptcy. I made payment on time ( through auto draft on my checking account ) until around - 2016 when there was a possible fraud on my checking account. I requested USAA to change the bank draft withdrawal from my USAA checking account to my - - checking account ( Please see attached Letters from USA... |
USAA Savings Bank account or service problems caused by my funds being low December 30, 2016 - My bank USAA accepted and paid a check on -/-/- even though the check had been post dated to -/-/- The result was - checks being returned for insufficient funds and - $29.00 NSF fees. I called the bank and told them of their error to accept a post dated check a day early but they would not refund the fees. When I asked to speak to a supervisor I was put on hold and then disconnected. They did not call me back even though they have my phone number.... |
USAA Savings Bank account or service account opening, closing, or management December 29, 2016 - I just opened this checking account not a month ago and I just received - notices that it and the associated savings account are going to be closed on -/-/2017 and the associated credit card has been - out. I have barely gotten a chance to use this account and I do n't know why my membership is being canceled as the letter does n't state and the bank refuses to say. I have only had an overdraft using the protection because of their ridiculous hold policies and it was immediately paid. My husband 's account was closed before but I had nothing to do with that nor am I responsible for... |
USAA Savings Bank account or service account opening, closing, or management December 23, 2016 - After 24 years with USAA Federal Savings Bank ( I know it 's 24 years because they end every call with 'thank you for your valued membership for 24 years - ' ), they closed our bank accounts, and have refused to give any reason. They also are holding all our funds for 30-days. I 've tried talking to as high up in management as possible, but continue to get the same answer, " that it was a legal decision within their rights from the review board and the review board does n't take calls or have to answer why. '' Luckily for us, we had another bank account, otherwise we 'd have no money right ... |
USAA Savings Bank account or service account opening, closing, or management December 13, 2016 - I applied for a joint checking account with my fianc. Shortly after applying, USAA sent me a letter asking for identity verification, which I promptly submitted. I never received a response from USAA after that either confirming that my identity had been verified nor asking for follow up information ... .but now when I try to log into my account, it tells me I am blocked. I have called customer service several times but no one is able to tell me what has happened or what I need to do to gain access to the account. My payroll direct deposit will be taking effect soon with my paycheck going into... |
USAA Savings Bank account or service account opening, closing, or management December 12, 2016 - USAA has treated me in an completely inexcusable manner since -/-/-/-/-/- of this year. My phone was hacked and deposit were made between my linked bank account with USAA and USAA. I received a completely new phone. Show USAA that I had ordered a new phone and turned my old phone in still they continued to called a fraud and state that I was committing bank fraud. They told me I was lying and their representative actually had me sobbing at her unnecessary and unfunded idea that I committed fraud. After that I spoke with USAA almost constantly. I agreed to make payments to pay down th... |
USAA Savings Bank account or service deposits and withdrawals December 12, 2016 - I was the victim of scam. I unknowingly deposited a fraudulent check into my account and withdrew the amount. Once I realized it was a scam I immediately noticed USAA about the situation and filed a police report. USAA then banned me from their services except to pay back the sum of the fraudulent check. I can no longer access my accounts online or otherwise.... |
USAA Savings Bank account or service deposits and withdrawals November 23, 2016 - On -/-/2016 I was contacted by USAA Bank but no message was left. When I called them back, I was sent to the main menu where I checked my balance, at that point I was made aware of an unusual balance of over $4000.00 in my checking account. I knew that was unusual and called to report it. The rep. - from member security stated that a deposit of $4600.00 was made, after some questions I was confused due to the medications I take as a veteran and stated that the only possible reason for the deposit was if my father had sent the money. I was not completely sure and was merely stating a t... |
USAA Savings Bank account or service using a debit or atm card November 17, 2016 - - - submitted dispute charges on his Debt card with USAA and USAA issued credit for those disputed charges. Then over 70 days later took the money back out of our account without no warning and no advanced warning. Called and Called trying to rectify the situation and to no avail even the - office and not - party would help or explain how they could violate their own agreement with - that they have 60 days to reverse charges and/or mediate the dispute as well. Those charges hurt our family in major ways we were staying in a hotel room paying day by day and living day by day and ... |
USAA Savings Bank account or service deposits and withdrawals November 17, 2016 - I deposit three authentic USPS money orders through the USAA banking app ( which USAA claims to support money order deposit ) on - - and - -. The app shows these money orders are available immediately. So I used the balance to schedule my credit card payment the next day. However, after 3 days, all of the money orders become " on hold '' while the USPS money order system shows the bank already cashed these checks. Now the USAA bank tells me all of the money orders were returned when the USPS money order system shows USAA cashed them. This will cause a big problem because my credit ... |
USAA Savings Bank account or service deposits and withdrawals November 16, 2016 - My wife cashed her check & turned it into a cashiers check so we could deposit it into our account at USAA with little or no hold. However, since usaa has no branches & you can only use remote deposit, this deposit was not covered under reg c, so usaa placed a 5 day hold on the account. I have had an open checking & savings with usaa for over a year as well as my auto & renters insurance. I was simply told they could not do anything & the hold was go i ng to stay because remote deposit is not covered under reg c. If an institution does not provide you with the ability to deposit cash they shou... |
USAA Savings Bank account or service deposits and withdrawals November 10, 2016 - USAA is in the practice of : Depositing personal checks via their mobile app. The funds are deposited and the app will inform you the funds are available immediately. USAA then claims the right to place that deposit on a funds hold at a later date without any kind of notice. The consumer is required to check back in at any random time to find funds are no longer available for use. I will then write a personal check to pay a bill, and that check will bounce. I 'll look to find that my money is no longer available to me. My bank has made some unexplained determination that they will hold fu... |
USAA Savings Bank account or service deposits and withdrawals November 10, 2016 - I had a joint account with my son that was compromised by fraudulent activity. My son was a victim of identity theft and his account accrued unauthorized charges. A report was made to USAA to rectify the situation, but instead of providing us with outstanding customer service, we were treated like the CRIMINALS. I along with my son and his mom called into the customer service for USAA on several occasions and received horrible service. Each time we called in we were put on hold for hours at a time, passed along from person to person and department to department without anything ever being reso... |
USAA Savings Bank account or service deposits and withdrawals November 8, 2016 - I have an account with USAA who is located in - - Texas. Duringg the last week, I had a situation whereas my bank account was frozen. I did have a chance in telephone number, address, and because I feel I made purchases the bank froze my account. I was made to make - phone calls - - - and identify myself twice. My second phone call was sent to the fraud division. The monies in this account contain my rent, food and money for bills. Today I made - phone calls each time security was an issue. Yes I moved and have a new telephone number. This is my right, and for the bank to ... |
USAA Savings Bank account or service account opening, closing, or management November 4, 2016 - i called in to open a checking account with USAA back in late 2015, whne i was told that i already had a account with them. I told the Rep that i have never opened a previous account with them, so she ask me some personal info to verify what she had on file. the info did not match so she changed it to my current info so who ever was using the account could not continue to use it. i later contacted the fraud department about the discovery conducted a investigation. they gave me a call about a week later stating that i a am still responsible for the negative balance on the account since the info... |
USAA Savings Bank account or service using a debit or atm card November 2, 2016 - This is a complaint against USAA for a combination of the company 's epic incompetence and deceptive business practices resulting in the improper denial of access to my accounts. Consequently, I seek your assistance in bringing an investigation against the company for a potential enforcement action. [ See attached letter for details. ]... |
USAA Savings Bank account or service account opening, closing, or management October 27, 2016 - I had several accounts with the financial institution USAA, and recently they closed my checking account. I had no idea why as I was under the impression that I had a $0.00 balance in that account as I had lost my job and had no income for a couple of months. Come to find out, they reversed a dispute that both they and the merchant agreed was invalid and recharged my account for the amount, overdrafting me and then closed the account as I did not make a deposit in the timeframe they required. At no point did my bank send me any correspondence about the actions they were taking on the account... |
USAA Savings Bank account or service deposits and withdrawals October 21, 2016 - I wrote a check and stub dated for the - of -, 2016 that was cashed yesterday, - -, 2016. This caused my bank account to go negative and I incurred bank fees.... |
USAA Savings Bank account or service account opening, closing, or management October 21, 2016 - USAA Federal Savings Bank has tried to get in touch with me with this letter dated - - 2016. Then on - - 2016 I get a second letter about my checking account. I have not been able to get into my checking account for many months now. I have sent in money to cover the $34.00 amount that was not paid. Seems USAA returned that payment I sent in on - - 2016. Why are they allowed to do this? I still feel that the have discriminated against me due to my age as I am -.... |
USAA Savings Bank account or service account opening, closing, or management October 21, 2016 - I paid my - - credit card via their mobile banking accidentally choosing my former primary bank USAA rather than my current primary bank. I retained only limited funds in the account ; however, I had overdraft protection through my USAA credit card set up for accidents such as this. The checking account became overdrawn by $120.00 as of -/-/- and the credit card back up had an available balance of $280.00 as of -/-/2016. Even with an available balance of $280.00 on the overdraft protection credit card, USAA still returned the payment to - - charging me an NSF fee with ... |
USAA Savings Bank account or service deposits and withdrawals October 17, 2016 - When I purchased a home the company completely messed up the funds and the mortgage company sent them followed by an attempted hack of my account which locked it for 7 days and when I called them about it they transferred me around to try an get me to hang up and in fact hung up on me.... |
USAA Savings Bank account or service deposits and withdrawals October 17, 2016 - Non authorized charges to my checking account using my debit card number. Called same day the charges happened and said will be two days to get the charges reversed. Fraud department has not called me and when I call in can not talk them directly always get will call you. Three days have gone by with no emails or phone calls. The money in my account was there to pay mortgage and electric which I did online before this happened. Have not heard from them yet. Do n't understand how the charges went thru with out any questions being from an Airline overseas.... |
USAA Savings Bank account or service account opening, closing, or management October 14, 2016 - Hello, I recently contacted and reported a privacy concern regarding USAA Your submission, [ Case number : - ]. I have since experienced retaliation were they have now closed all of my banking and credit card accounts without reason without proper notification or reason other than a generic notice dated - - that they have decided to no longer do business with us per the customer service department. We have a been customer with USAA for years and they have always assisted us even in our most extreme difficult time and now when I submit a complaint and bring attention to their customer ... |
USAA Savings Bank account or service deposits and withdrawals October 13, 2016 - I fell behind on a car loan with USAA and the bank froze my access to my checking account. I had no idea what the balance was and it led to a number of insufficient funds charges. I saw this article this morning - and after reading this article, I believe this is what USAA did to me.... |
USAA Savings Bank account or service account opening, closing, or management October 12, 2016 - USAA bank WILL restrict its members access to accounts if they owe money to them for ANYTHING- NSF fees, overdrawn accounts, credit cards and loans. They will completely empty your account and leave you with NO money even if ALL of your money comes soely from - ( VA and social security ) BE VERY CAREFUL when dealing with them.... |
USAA Savings Bank account or service account opening, closing, or management October 12, 2016 - I have - checking accounts with USAA and I owed money in - account and today I am locked out of all of my accounts until I pay the negative balance. The balance in my other accounts was taken out and put toward that balance all of my cards are frozen. I never received any notice that this was going to be done and now I ca n't pay my rent or car payment.... |
USAA Savings Bank account or service deposits and withdrawals October 8, 2016 - USAA Bank has recently started putting unnecessary holds on my deposits. My only way of making my deposits is via mobile app. My employer does not offer direct deposit. Not every deposit has a hold placed on it, but the holds are typically a week. One hold was for about - of my deposit. My deposits are typically more or less around $500.00 per week. There are no logical explanations for these holds. I'be been told one reason was because of a nsf that took place in -/-/-. I have also been told the reason was because of average balances. And the holds are not on a specific account sinc... |
USAA Savings Bank account or service account opening, closing, or management October 5, 2016 - USAA Federal Savings Bank, - - -, - -, Texas - is the name of the bank and Insurance Company. It seems I had people that were invited by a friend were not good people. They caused severe damage to my home and vehicle during -/-/- thru -/-/-. Then when my car was totaled shortly after that this company called and canceled my insurance and closed my checking account. They claim is was because I lied on a claim on tires that happened just 1 week before my vehicle was totaled. I lied on a claim that I had already paid for because I wanted to see what they would say as I... |
USAA Savings Bank account or service deposits and withdrawals October 4, 2016 - I have been charged multiple NSF fees. USAA goes by the available balance and not the ledger balance. When the debit card is wiped usaa immediately deducts this from the amount before it ever hard posts. There is no cutoff time for this. BUT when a deposit is made, it has to hard post to be used same business day. i feel this is predatory practice! for example, its - and my account has -. I swipe my card for - and it is pending. that same night an ACH transaction comes in for -, the - is still pending. I WILL GET A NSF FEE! even if i transfer to cover the -, because it is a... |
USAA Savings Bank account or service account opening, closing, or management September 29, 2016 - On or around - -, 2016 identity theft and fraud claim was reported on a checking account in which I am a joint owner. Both myself and the other account owner made a report. In addition to the verbal report to USAA on - -, 2016, a police report was filed on - -, 2016 and a copy was provided to USAA. During the course of USAA 's investigation, USAA has frozen all accounts in which I was a sole owner, preventing me access to my money, and by locking me out of online account access, USAA has prevented me from updating other products that I have, i.e. Auto & Property Insurance, ... |
USAA Savings Bank account or service deposits and withdrawals September 29, 2016 - I was a sole proprietor of a small fencing company. On -/-/2016 I entered into a contract with a - - -, he wrote me an initial check in the amount of $2000.00. I deposited the check by taking a picture of it on -/-/- and the check cleared. On -/-/2016 he wrote me another check for $1000.00, I took a picture with my phone and deposited that check as well into my USAA checking account. On - - nearly 2 months later I was attempting to view my account balance online in my cell phone, only to find out I was locked out of my account. After 2 days I was told by a m... |
USAA Savings Bank account or service account opening, closing, or management September 29, 2016 - -/-/-/-/-/2016 I was contacted by USAA treat unit who told me that my checking account had been compromised and they needed to add another level of security. I was alarmed and agreed. A few weeks later I was again contacted. This time they said that someone is trying to hack into my checking account ( this was around the -/-/2016. I responded please close my account. The person I was speaking with said she could n't do it but would transferring me to someone who could. After being transferred several types ( at least - ) and without resolution I finally got someone who seemed to wa... |