USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management Virginia

On or around - -, 2016 identity theft and fraud claim was reported on a checking account in which I am a joint owner. Both myself and the other account owner made a report. In addition to the verbal report to USAA on - -, 2016, a police report was filed on - -, 2016 and a copy was provided to USAA. During the course of USAA 's investigation, USAA has frozen all accounts in which I was a sole owner, preventing me access to my money, and by locking me out of online account access, USAA has prevented me from updating other products that I have, i.e. Auto & Property Insurance, Life Insurance and investments. Furthermore, USAA sent a notice requesting that I pay $12000.00 in overdraft fees in which I am not liable according to USAA 's Terms and Conditions. USAA 's policy states that account holders have 60 days to report fraud. The report was made well within the 60 day timeframe. In addition to the verbal report, the debit card associated with the account was reported as lost about a week prior to the fraudulent activity being detected. The $12000.00 is excessive and goes against USAA 's written policy regarding fraudulent charge reporting. The investigation into the matter was opened on or around - - and as of - -, I have not received any information or updates about the findings of USAA 's investigation or how USAA came to the conclusion that the account holders were liable for the $12000.00 in overdraft charges.